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Exchange 2013 auto reply

Posted on 2015-02-08
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Last Modified: 2016-06-23
Hi all,

we have an requirement , we have exchange 2013 and DL call Help Desk. We should have an solution for when somebody send email to help desk DL he should receive acknowledge saying subject " Thanks you for contacting Help Desk.

Regards
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Question by:ucguy
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 40596800
Set-MailboxAutoReplyConfiguration -Identity Helpdesk -AutoReplyState Enabled -InternalMessage "Internal auto-reply message." -ExternalMessage "Thank you for contacting our help desk. One of our help desk employees will contact you within 24 hours"

http://bit.ly/16Gq8HC
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 40596811
Best way to accomplish this is using a Transport Rule in Exchange 2013.

Used the link below to create a transport rule for Exchange 2013 for auto reply.
Exchange 2013 Transport Rule Creation

Will.
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Author Comment

by:ucguy
ID: 40596835
@Will Szymkowski - I cannot see any way to do this on transport rule in exchange 2013.

@David Johnson, CD (IT-Expert-Pro MVP) - will this cause for message loop ?
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 40598103
will this cause for message loop only if you send from the helpdesk to the helpdesk so you may want to not use the internal users
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Accepted Solution

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ucguy earned 0 total points
ID: 40672520
we have purchased the Autoresponder from exclamer.
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