SSL Inatallation for cPanel server not working

Posted on 2015-02-08
Last Modified: 2015-02-08
I have a problem that could be just stupidity on my part but would be good to resolve if possible.

I run several cPanel servers (VPS) for customers of mine and generally they are web servers. Each one of them has cPanel installed with WHM with proper cPanel licence.

I want my customers to know that they are secure when they access the server for their cPanel access, so have purchased and installed commercial certificates (COMODO Essential or Trustwave). However, when I install them, and although the server comes up with "SUCCESS" and a box that says all is done, when I go to the server, I get the HTTPS:// but with a line through it which then says (on some of the servers) untrusted self-signed certificate or (on others) just that the certificate is not trusted. See pic

I have installed the ca_bundle as well on my last purchase, which is from COMODO but this is no different.
The server is at: for the WHM installation.

Can anyone help point me in the right direction so that I can resolve this issue?

Any help gratefully received.

Question by:kenwardc
  • 4
  • 2

Author Comment

ID: 40597009
If it'll help, you'll notice that the expiry date above appears to be for a self-signed certificate but this new embedded pic shows that it's expiry should be 2016-02-07 and that it's a commercial SSL.

When I install, this is the screen I see:

When I elect to install, this is the "success" result:

LVL 11

Accepted Solution

RedLondon earned 500 total points
ID: 40597045
I think you're installing the SSL cert for Apache to use

Aren't you then saying that the SSL presented on WHM, cPanel and POP/IMAP connections is self-signed?

If so, you need to install the SSL cert in WHM using the Manage Service SSL Certificates page inside Service Configuration - see

Author Comment

ID: 40597162
RedLondon - you are a star. BANG ON - it's now working on DEE. Thank you so much. I've been going around in circles on this one for months. So pleased I came to EE for the answer after faffing about all over the place.

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Author Closing Comment

ID: 40597164
Bang on - thanks RedLondon!
LVL 11

Expert Comment

ID: 40597248
No problem, it's the kind of thing you need someone to tell you about - pretty hidden away in WHM.  Get yourself a cheap 3 or 5 year certificate - if people start using the hostname to connect via SSL for their email, you definitely don't want it expiring on you because on the day that it does, they'll flood you with phone calls asking why their iPhone/Outlook/etc has started warning them that their email has been compromised.

If you've got more than 8-9 servers on the same domain, a Comodo SSL wildcard certificate is only about GBP55 per year instead of the fiver per server otherwise - much easier to slap the same one on every machine.

Author Comment

ID: 40597259
Hi RedLondon

Cool stuff. Thanks again for the solution and cheers for those tips. Yes, we have 8 servers running cPanel so would be a saving to get the wildcard methinks.

All the best

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