how to open up encrypted files
Posted on 2015-02-09
A customer brought in this computer that, when it opens up to the desktop screen, the system will stop running and a message came up saying that all the files are encrypted and it gives a link to go to and for a fee the customer could have the encryption removed. However, the link is invalid and since that system was unusable, I backed up the files, wiped the drive clean and re-installed that OS. Now all of his files have .jthdooc at the end of each file and if I remove that extension, the file will open up but is all garbled.
Any help on this issue would be greatly appreciated.