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User Cannot Access Redirected Folders

Posted on 2015-02-09
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Last Modified: 2015-02-10
Hello,

We are having a problem with a user and folder redirection.

Here's a few details on the problem:

- the user has been logging onto other workstations OK with folders being redirected
- the new computer is on the domain and can resolve domain names OK
- if we browse to the admin share E$ to the redirected folder we can access it OK
- if we try to click on the shared drive from the server it says access is denied
- share\ntfs permissions look OK, the user is also the owner of his redirected folder
- looking at GPO results show that the correct GPOs are being applied
- the OS is the same as the other workstations where folder redirection is working OK
- we are not using roaming profiles

we've tried to google solutions but nothing seems to work, my guess is that it's just the one computer (laptop) that is having the problem but I don't know how any computer settings would cause the issue

thanks in advance

Joe K
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Expert Comment

by:William Fulks
ID: 40598619
Might be a user profile issue. You could try blowing out the profile and recreating it, then see if that fixes it. Also make sure it's not some kind of firewall issue. Is there any AV software on that laptop that's not on the other PC's?
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Author Comment

by:AdvancedNetworkSystems
ID: 40598669
it's running ESET AV, we haven't tried disabling that yet, but it is the same on other PCs as well

the user profile seems like a good idea, just logging in as another user and deleting the user's folder from C:\users should do it right?
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Assisted Solution

by:William Fulks
William Fulks earned 500 total points
ID: 40598678
Actually, it's safer to reboot first then rename the folder. The user may have data in there he wants to keep.

If it's Win XP all you need to do is rename it. For Win 7 you rename the folder then go into the Registry to remove the listing:

http://serverfault.com/questions/450389/how-to-delete-domain-user-profile-from-a-computer
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Author Comment

by:AdvancedNetworkSystems
ID: 40599108
I tried to re-add the profile, no luck, still getting errors.
He also has an H drive that is mapped to the same location
Here is the error:

"H:\refers to a location that is unavailable.  It could be on a hard drive on this computer, or on a network.  Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again.  If it still cannot be located, the information might have been moved to a different location."
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Accepted Solution

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William Fulks earned 500 total points
ID: 40599168
If you login using another account on the same PC, does that account work? That would help isolate the problem to either an account issue or a PC issue.
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Author Comment

by:AdvancedNetworkSystems
ID: 40602083
ok so there is definitely a PC issue going on

logging onto the machine I started looking at notes from the previous IT company,  They stated that the last user was having temp profile issues.

After investigating the security log I found

error.JPG
After doing some chkdsk, sfc/scannow's I determined that this problem is probably beyond repair, caused by some kind of registry infection from the previous user.

Logging onto the machine with another account resulted in the same.

Points for the help!
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