Solved

QRT instructions

Posted on 2015-02-09
3
72 Views
Last Modified: 2015-02-11
Does anyone know of or have user instructions for using QRT. Not for a specific phone but in genera. I am putting it on several users phone and I need to come up with simple instructions for them.
0
Comment
Question by:Jobeethemage
  • 2
3 Comments
 
LVL 20

Expert Comment

by:José Méndez
Comment Utility
Check the official documentation:

The malicious call identification (MCID) feature allows a user to report a call of a malicious nature by requesting that Cisco Unified Communications Manager identify and register the source of an incoming call in the network.

Malicious call identification (MCID), an internetwork service, allows users to initiate a sequence of events when they receive calls with a malicious intent. The user who receives a disturbing call can invoke the MCID feature by using a softkey or feature button while the user is connected to the call. The MCID service immediately flags the call as a malicious call with an alarm notification to the Cisco Unified Communications Manager administrator. The MCID service flags the call detail record (CDR) with the MCID notice and sends a notification to the off-net PSTN that a malicious call is in progress.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0100101.html#CUCM_RF_S051FEAC_00
0
 

Author Comment

by:Jobeethemage
Comment Utility
The question is for QRT not MCID
0
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
Comment Utility
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now