Can't create a new folder on Windows 7 laptop

I have a Windows 7 laptop and can't seem to create a new folder in windows explorer.  When I'm in Windows explorer, the "Folder" option under the new menu item is grayed out.  Same thing if I right click on a folder.
globeturboAsked:
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Jeff BrownConnect With a Mentor Global Helpdesk SupervisorCommented:
This can be one of two things

A permissions issue where the logged in user does not have permission to create folder in the location
you can go in and take ownership of the whole drive and subfolders and files to fix this part

or there was a malware that caused this issues
There are a bunch of registry changes to make that will fix this if it is the issue

here is link to the changes needed to be made

https://social.technet.microsoft.com/Forums/windows/en-US/97de8a2a-12f2-4381-a409-a78f4ae551cf/cannot-create-new-folder-in-windows-7?forum=w7itprogeneral
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