Unified Communications 8.6 Auto Attendant
Posted on 2015-02-09
We are setting up an auto attendant in our Cisco UC 8.6 environment. If user where the outside line comes in does not pick up after 4 rings it will go to the auto attendant (which is working properly). However, after 5:00, we would like this user to forward their phone to another location (night staff) in which if they don't pick up after 4 rings it will go to the auto attendant. Trying to figure out how to make this work? Do we need that main extension (line) on both phones? I don't want the other phone ringing all the time during the day is the thing. So is it possible to forward the original phone and still have the call go to the same auto attendant if not picked up from the second phone? Hope this makes sense!