BCHCAdmin
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Unified Communications 8.6 Auto Attendant
We are setting up an auto attendant in our Cisco UC 8.6 environment. If user where the outside line comes in does not pick up after 4 rings it will go to the auto attendant (which is working properly). However, after 5:00, we would like this user to forward their phone to another location (night staff) in which if they don't pick up after 4 rings it will go to the auto attendant. Trying to figure out how to make this work? Do we need that main extension (line) on both phones? I don't want the other phone ringing all the time during the day is the thing. So is it possible to forward the original phone and still have the call go to the same auto attendant if not picked up from the second phone? Hope this makes sense!
Thanks
Thanks
ASKER
Thanks Bryant. What is HLOG?
I'm wondering if I could do the following:
Call comes in to Main Phone during regular hours...
If answered - done.
If not answered after 4 rings transfer to another extension (100) and goes to AA almost immediately.
After hours (or when person at Main phone on break)...
She forwards to auxiliary phone (which is normally staffed at night).
If answered - done.
If not answered after 4 rings transfer to another extension (100) and goes to AA almost immediately.
In this situation we would have the same AA regardless of which phone it goes to?
Do you think this would work?
I'm wondering if I could do the following:
Call comes in to Main Phone during regular hours...
If answered - done.
If not answered after 4 rings transfer to another extension (100) and goes to AA almost immediately.
After hours (or when person at Main phone on break)...
She forwards to auxiliary phone (which is normally staffed at night).
If answered - done.
If not answered after 4 rings transfer to another extension (100) and goes to AA almost immediately.
In this situation we would have the same AA regardless of which phone it goes to?
Do you think this would work?
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ASKER
Neither has VM so I think we are ok there. Can you DND only one line on a phone? (7941 phones with two lines).
no, it is phone centric, you may need hlog in that case, it logs the user out of all hunt lists they are in. If they are in none now, then it is perfect as they would only be in one.
ASKER
Ok - setting up HLOG. Got that. So I have a hunt group with the associated phones. I only want it to go through the hunt group one time and then go to voice mail. What is the best way to accomplish it going to voicemail (do I need to route to another extension at the end?) or can I use the Hunt Pilot number to direct to VM?
Thank you for all your help!
Thank you for all your help!
ASKER
By VM at the end, I mean going to the Auto Attendant.
In the hunt pilot you have hunt call treatment settings which handle unanswered and busy, you can specify a time limit and what do do with the call. You can send to voicemail. It is the second section after setting up the number
1. During normal open hours call go to extension then after 4 rings AA.
2. During off hours, calls are transferred to another extension, after 4 rings to AA
Are you using Unity for this?
I just did a similar project at our office. I use multiple call handlers, one for time of day, and the other to a hunt pilot with transfer rules if not available.
You can use HLOG on the phone to remove a phone from the hunt pilot as well.