Solved

"unable to save display settings" triple monitor no worky

Posted on 2015-02-09
10
918 Views
Last Modified: 2015-02-12
So, I have a laptop (HP EliteBook 9470m) with Intel HD 4000 graphics.  Basically, I cannot get my two monitors to work with the laptop screen too.  I have one monitor on VGA, one monitor on DisplayPort-to-DVI.  Now, I know that there is a lot of evidence out there that my laptop can only support two screens total, but sitting right next to me is my associate using the same model laptop using three screens with exact same hardware.  What gives?

I get the "unable to save display settings" when I try to extend my third display.
0
Comment
Question by:Tim Phillips
10 Comments
 
LVL 5

Expert Comment

by:Aaron
ID: 40599291
Is the user next to you doing 1 of those as a duplicate? Could be you need to install some new drivers. Go out and get the newest drivers for that HD 4000 and see what happens. (check to see what he is running).
0
 
LVL 9

Expert Comment

by:Jeff Brown
ID: 40599397
The laptop you have does not support 3 displays being active without a third party usb video card to run one of the monitors.  I have this model laptop.  I have 3 displays.   This is how i got it done.

monitor 1    display port (docking station)
monitor 2    VGA  docking station
Monitor 3  SIIG usb display link DVI


The HD4000 driver only allows 2 screens active  
laptop display + 1 external
or 2 external
0
 
LVL 13

Expert Comment

by:akb
ID: 40599414
I also have a similar HP laptop. I also could only get the third (and forth) monitors operational using USB display devices.
Maybe your colleague is also using a USB device for the third screen?
0
 
LVL 6

Author Comment

by:Tim Phillips
ID: 40599511
I updated the driver using the same driver my associate uses.  I also updated the BIOS, but still to no avail.  I get the whole USB thing, but he isn't using one.  He set it up for another user with the same model laptop!  Wondering if my model just has a different revision or something.  Any thoughts other than to use USB?
0
 
LVL 6

Author Comment

by:Tim Phillips
ID: 40599583
Ok.... the plot REALLY thickens.  Both myself and my associate have docking stations.  I took my laptop over to his station and plugged it in.  It WORKED!!!!!  I was able to get all three displays to function.  The only discernible difference is the monitor type/brand of the screens.  Going to try swapping monitors next.
0
Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

 
LVL 6

Author Comment

by:Tim Phillips
ID: 40599598
It didn't work.  Trying another monitor didn't do anything.  This is very weird.
0
 
LVL 5

Accepted Solution

by:
Aaron earned 500 total points
ID: 40600960
It is the same type of docking station? It seems like it is not a laptop issue if your laptop works in his setup it has to be the array of monitors or the docking station. Not all docking stations are created equal.
0
 
LVL 6

Author Comment

by:Tim Phillips
ID: 40601612
What's odd is that it is the exact same model of docking station AND I just replaced my docking station with a new one.  So, it's not the docking station.  ...considering stealing his monitors, lol.
0
 
LVL 5

Expert Comment

by:Aaron
ID: 40601836
Well that is one option... is he using the same ports on the docking station? I have seen some that come with 2 dvi and 2 vga so it might be possible he is using 2 dvi and 1 vga and you're using 2 vga and 1 dvi. If that doesn't work one test to make sure it's not the docking station is to swap the docking station they have with yours and see if it still works on their setup which it currently does so if it stops at least you know though if it is same one I don't see why it would be the problem unless something was faulty.
0
 
LVL 6

Author Comment

by:Tim Phillips
ID: 40606648
Ok, just figured it out.  I made a mistake.  Apparently the docking stations were different eventhough they look ALMOST identical.  Once I tried a new docking station it worked.  Must be some minor revision in the models, but that fixed it.  
This one does NOT work: https://www.cdw.com/shop/products/HP-UltraSlim-Docking-Station-docking-station/2847846.aspx
Here is a link to one that works:  https://www.cdw.com/shop/products/HP-ULTRASLIM-DoCK-2013/3145533.aspx?RecommendedForEDC=2847846&RecoType=RP&cm_sp=Product-_-Session&ProgramIdentifier=3
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Display settings doesn't increase the size of icons or cursor 25 76
8 partitions?!  Really? 8 125
WiFi on/off button location for Toshiba Satellite S855 1 30
Dual Monitors 3 42
When you press your power button on your laptop and the LCD screen just stays black.  What is the problem? Possible problem can be the on-board video chip or Video Card. Possible problem can be the power inverter. Possible problem can be the ba…
In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now