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symantec endpoint unmanaged

Posted on 2015-02-09
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SEP live update runs w/o error but the definitions are out of date
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Question by:willcox
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Expert Comment

by:John Hurst
ID: 40599320
I run SEP 12.xxx (newest version) and it works fine and updates fine.

Perhaps uninstall SEP, download the newest version if you are behind on versions, restart and install SEP again. It should start Live Update as part of the install process.
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Author Comment

by:willcox
ID: 40599661
I've done that.  Uninstalled, purged all directories, removed all reference to SEP from the registry, rebooted, then reinstalled.  It iInstalls fine, and the network protection and proactive threat come up clean, but the antivirus is out of date.  When I run LiveUpdate it seems to run fine with no errors (though it seems much quicker that before) , but the definitions are still out of date.  When I first noted the problem it was showing January 5, 2015 as the last definition date but since I've purged everything and reinstalled it now shows March 29, 2010.  It looks like it's linking to an out of date database, but it's unmanaged so it should be going straight to the source at Symantec.  I'm stumped.
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Expert Comment

by:John Hurst
ID: 40599671
What version are you using. I have V12.1.5 and the various definitions range from Feb. 3 (Proactive Threat) to Feb. 8 (Virus Definitions).

One use to be able to uninstall Live Update separately but that is not true with the newest version of SEP. Still, look on the Symantec site for a version of Live Update and see it perhaps it might install and correct the problem.
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Author Comment

by:willcox
ID: 40599674
I'm on v11.0.6005.562.  That's all I'm licensed for at the moment.  It's been running solid for 3 years.
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John Hurst earned 500 total points
ID: 40599685
That version is out of date and that is probably the issue. No more updates for it. Are you in a position to call Symanetc Support?
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Author Comment

by:willcox
ID: 40599694
I have to get back to the office first.  I didn't want to have to mess with an upgrade (there's an approval process at work for remote users like me and it can be cumbersome).   11 has always worked perfectly and I  just assumed the definition files would remain available.  I just hate upgrading perfectly good working products for no particular reason.  It always seems to create more problems that it's worth.  But I guess in this case I'm stuck.  

Thanks for your help.
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Author Closing Comment

by:willcox
ID: 40599696
Not really a solution, but probably the only recourse.
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LVL 92

Expert Comment

by:John Hurst
ID: 40599711
Version 11 dates back to 2011, so I really think you need to upgrade.

You need at least 12.1.4 just to run on Windows 8, preferably V12.1.5.  

Good luck and I was happy to help to the extent I could.
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