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Out retention tag for Exchange 2013 not working.

Posted on 2015-02-09
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Last Modified: 2015-02-13
I have an Exchange 2013 and just starting to put on users.  I attempted to set a simple retention tag for the deleted items folder.  I am testing myself.  I am on Outlook 2007.  I set the tag from EAC as:

Name: Test delete in 1 day

Apply tag to following folder
Deleted Items

Retention Action
Delete and Allow Recovery

Retention Period
1 day.

Nothing is deleting. I cannot find information in the "Deleted Items" properties.   I do see in OWA when right clicked
ARCHIVE POLICY
Use Parent Folder Policy
RETENTION POLICY
Test delete in 1 day.

More information on this mailbox is that I do NOT have "In Place" archiving because of the different Exchange mailbox CAL needed.  Plus needing an added mailbox Dbase.   It looks like that is the only way to archive folders like "inbox and "sent".  So I set up my Outlook account to auto archive to an Archive.pst.  My fear is this possibly has something to do with it.  I wish I could manage all archive retention from the server but that is another story.  So it there is anyplace I can check to see why I cannot perform the delete from "Deleted Items" would be greatly appreciated.
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7 Comments
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 40599452
Hey Netcepter,

What version of Exchange do you have? Standard or Enterprise? Because there are differences in the editions as to what retention tags you can utilize.

Also, is this a Personal Tag, Default Tag? Which tag type are you using?

For example, Personal Tags need Outlook 2010 or later to work.
https://technet.microsoft.com/en-us/library/dd297955(v=exchg.150).aspx

Lastly, how long did you let the policy run? Typically the Managed Folder Assistant only runs every 24 hours. So if you are using Retention Policies then you may need to wait overnight for cleanup to occur.

You can manually force it to run though. Example from link below.
Start-ManagedFolderAssistant -Identity "Chris"

https://technet.microsoft.com/en-us/library/aa998864(v=exchg.150).aspx
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LVL 4
ID: 40599654
The answer to your questions.
Exchange 2013 Standard Ed

The tag I used was the option of "applied automatically to a default folder".  I did not select (default), because it gives me no option to select a folder,  only the entire mailbox.  And (personal) I did not use as it requires a higher license.  (really not sure what that is anyway).  It has been over 5 days with email in the "deleted items" folder.  In other words I have things from Friday not deleted.
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LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 500 total points
ID: 40602074
Hey Netcepter,

Anything in the Application Logs on the Exchange Server? Any events regarding the Managed Folder Assistant?

Also, can you run Get-MailboxServer | FT Name,ManagedFolderWorkCycle* -Auto to double check how often the MFA runs. Should be 24 hours by default.
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LVL 4
ID: 40604689
I will check for you when I get back.  They are sending me out of town for a day.  Hopefully I will be back on Exchange Duty tomorrow afternoon.
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LVL 4
ID: 40609129
Thank you it finally worked.  Seemed delayed or I was just impatient but it worked with Start-ManagedFolderAssistant -Identity "mymailbox".  I think the tags to the imported files were tagged at import and not necessarily when I deleted them.  I failed to recognize that I imported my email from a pop3 account.
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Author Closing Comment

by:get-ADuser -F ($_.Name -eq "Todd")
ID: 40609131
A+ in my book, but I cant give plus's .  I love this site.  Incredible talent here.
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Expert Comment

by:Gareth Gudger
ID: 40609182
Glad to help!
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