Improve company productivity with a Business Account.Sign Up

x
?
Solved

MSoutlook 2010 does not open up

Posted on 2015-02-09
5
Medium Priority
?
66 Views
Last Modified: 2015-02-13
One of our end user has Outlook issue.
When I click on MSoulook 2010 either from shortcut or going to MSOutlook.exe it will launch then the icon stays in task bar without opening the Outlook.
I can only open it using Outlook.exe/safe Or by pressing Shift+Click .

I removed the profile, then recreated it, and the issue still on
I disabled the add-ins and restart outlook , the issue still on
repaired MS office and restarted the PC , the issue still on
uninstalled/reinstalled MSoffice, and the issue still on

The only thing that I have not tried was to put user in different PC and open Outlook, to see if the problem is the other PC, but we do not have a PC available.

Any help will be very much appreciated.

Thanks
0
Comment
Question by:jskfan
  • 3
  • 2
5 Comments
 
LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 2000 total points
ID: 40599766
How about giving them a brand new windows profile on the same PC?
0
 

Author Comment

by:jskfan
ID: 40599773
How do you do that ?
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 2000 total points
ID: 40599787
You can log in as an administrator on the PC. Not sure what version of Windows they have, but assuming Windows 7 or Windows 8, you can navigate to C:\Users and rename there folder to user.old. Then log back in as the user and they will get a blank, brand new profile. See if the Outlook problems persist. If not great. Then you can manually copy any user data from user.old folder to their new folder under C:\Users.
0
 

Author Comment

by:jskfan
ID: 40602213
Thanks... I tried it on my computer...I did not rename the existing to username.old, I forgot it, so I had to redo a lot of things manually.
0
 

Author Closing Comment

by:jskfan
ID: 40609073
Thanks
0

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Ever faced an issue with Microsoft Outlook? If you’ve been working long enough with this popular emailing platform, you’ve probably faced more than one issue. Like to restore ScanPST.exe .bak file. Here in this post we will discuss the methods to re…
Microsoft has decided to launch the Exchange Server 2019 this year for its on-premise users. What’s new now Microsoft is going to serve its users? How good is it going to be on the current Exchange Server 2016? This blog is going to answer all queri…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…

595 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question