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MSoutlook 2010 does not open up

Posted on 2015-02-09
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Last Modified: 2015-02-13
One of our end user has Outlook issue.
When I click on MSoulook 2010 either from shortcut or going to MSOutlook.exe it will launch then the icon stays in task bar without opening the Outlook.
I can only open it using Outlook.exe/safe Or by pressing Shift+Click .

I removed the profile, then recreated it, and the issue still on
I disabled the add-ins and restart outlook , the issue still on
repaired MS office and restarted the PC , the issue still on
uninstalled/reinstalled MSoffice, and the issue still on

The only thing that I have not tried was to put user in different PC and open Outlook, to see if the problem is the other PC, but we do not have a PC available.

Any help will be very much appreciated.

Thanks
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Question by:jskfan
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Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 2000 total points
ID: 40599766
How about giving them a brand new windows profile on the same PC?
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Author Comment

by:jskfan
ID: 40599773
How do you do that ?
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LVL 31

Accepted Solution

by:
Gareth Gudger earned 2000 total points
ID: 40599787
You can log in as an administrator on the PC. Not sure what version of Windows they have, but assuming Windows 7 or Windows 8, you can navigate to C:\Users and rename there folder to user.old. Then log back in as the user and they will get a blank, brand new profile. See if the Outlook problems persist. If not great. Then you can manually copy any user data from user.old folder to their new folder under C:\Users.
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Author Comment

by:jskfan
ID: 40602213
Thanks... I tried it on my computer...I did not rename the existing to username.old, I forgot it, so I had to redo a lot of things manually.
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Author Closing Comment

by:jskfan
ID: 40609073
Thanks
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