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HP Laserjet M602X

Posted on 2015-02-09
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Last Modified: 2015-06-01
Our HP is on our network which we have 2012 windows server. at least once a week we have the problem with the machine giving us a "user intervention" error. i have to cancel all jobs, and restart the services. it is not a huge deal, but still a pain. we have 8 users who print to it frequently all day.
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Question by:calyssab
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by:Herman D'Hondt
ID: 40599692
When the problem happens, are there any messages on the printer's display?
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Author Comment

by:calyssab
ID: 40599705
no messages on the printer display.
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LVL 38

Expert Comment

by:Herman D'Hondt
ID: 40599748
I would remove the printer driver completely, and then reinstall. HP are a pain as different printers need to be done differently.

First delete the driver from Devices & Printers. Then, see if you can Uninstall it (from Control Panel). If it's not in the list of programs, go back to Devices & Printers, select any other printer and click on "Print server properties". Click the Drivers tab and remove the M602 from the list.

Then reinstall. If using a server this needs to be done on the server. If the PCs print direct to the printer, you need to do it on every PC that has the problem.
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Author Comment

by:calyssab
ID: 40599874
I have removed and reinstalled the printer. fingers crossed!
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nobus earned 500 total points
ID: 40600155
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by:calyssab
ID: 40601141
I did.
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