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When the problem happens, are there any messages on the printer's display?
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When the problem happens, are there any messages on the printer's display?

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no messages on the printer display.
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I would remove the printer driver completely, and then reinstall. HP are a pain as different printers need to be done differently.<br />
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First delete the driver from Devices &amp;&nbsp;Printers. Then, see if you can Uninstall it (from Control Panel). If it's not in the list of programs, go back to Devices &amp;&nbsp;Printers, select any other printer and click on &quot;Print server properties&quot;. Click the Drivers tab and remove the M602 from the list.<br />
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Then reinstall. If using a server this needs to be done on the server. If the PCs print direct to the printer, you need to do it on every PC that has the problem.
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I would remove the printer driver completely, and then reinstall. HP are a pain as different printers need to be done differently.

First delete the driver from Devices & Printers. Then, see if you can Uninstall it (from Control Panel). If it's not in the list of programs, go back to Devices & Printers, select any other printer and click on "Print server properties". Click the Drivers tab and remove the M602 from the list.

Then reinstall. If using a server this needs to be done on the server. If the PCs print direct to the printer, you need to do it on every PC that has the problem.

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I have removed and reinstalled the printer. fingers crossed!
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I have removed and reinstalled the printer. fingers crossed!

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Our HP is on our network which we have 2012 windows server. at least once a week we have the problem with the machine giving us a &quot;user intervention&quot; error. i have to cancel all jobs, and restart the services. it is not a huge deal, but still a pain. we have 8 users who print to it frequently all day.
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Our HP is on our network which we have 2012 windows server. at least once a week we have the problem with the machine giving us a "user intervention" error. i have to cancel all jobs, and restart the services. it is not a huge deal, but still a pain. we have 8 users who print to it frequently all day.

HP Laserjet M602X

The Microsoft Legacy Operating System topic includes legacy versions of Microsoft operating systems prior to Windows 2000: All versions of MS-DOS and other versions developed for specific manufacturers and Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions, and Windows Mobile.

Microsoft Legacy OS

A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.