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Is there a way to get Desktop Alerts for a Shared Mailbox in Office 365?

Posted on 2015-02-10
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Last Modified: 2015-02-10
Is there a way to get Desktop Alerts for a Shared Mailbox in Office 365? Apparently you can fudge it using Exchange On-Premise, but I can't see a way for it to work on O365.

I have read numerous comments from Microsoft professionals saying that it's not available in O365, but a couple suggest that there "may be a third-party solution" that works. Being Microsoft professionals, they obviously aren't willing to say what!

So, does anyone know of a third-party application that can do this, or a workaround within O365 that will give us this functionality?
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Question by:winstalla
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Expert Comment

by:Vasil Michev (MVP)
ID: 40600565
You can just configure the shared mailbox as additional account and get all the related functionality: http://www.michev.info/Blog/Post/24/How-to-add-a-shared-mailbox-as-additional-account-in-Outlook

Or you can use one of the workarounds here: http://www.msoutlook.info/question/585
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Author Comment

by:winstalla
ID: 40600732
Thank you. I have looked at these options and they don't seem to do what I need them to. We are trying to get this working in Outlook 2010/2013. The Shared Mailbox is not licensed and so has no logon credentials.
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Expert Comment

by:Vasil Michev (MVP)
ID: 40600746
You dont need login credentials, you can use your own (as a delegate with full access).
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Author Comment

by:winstalla
ID: 40600751
I tried to do this on a Shared Mailbox that I have. It logged into the mailbox OK, but test e-mails to the Shared one did not bring up a Desktop Alert, whilst responses to my mailbox did. Have I missed a setting somewhere?
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Accepted Solution

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Vasil Michev (MVP) earned 500 total points
ID: 40600847
Is the shared mailbox configured in cached mode? Are the messages received in Inbox or is some server side rule moving them to another folder?

You can create a new rule applied to all messages with a "display desktop alert" action. Just make sure you create it for the shared mailbox and not the primary one.
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Author Closing Comment

by:winstalla
ID: 40600886
Yes, I think I've figured out a workaround. I created a test mailbox and added it as an account and it worked. A bit of a pain, but it does the job, I suppose!

Thank you!
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