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Is there a way to get Desktop Alerts for a Shared Mailbox in Office 365?

Posted on 2015-02-10
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Is there a way to get Desktop Alerts for a Shared Mailbox in Office 365? Apparently you can fudge it using Exchange On-Premise, but I can't see a way for it to work on O365.

I have read numerous comments from Microsoft professionals saying that it's not available in O365, but a couple suggest that there "may be a third-party solution" that works. Being Microsoft professionals, they obviously aren't willing to say what!

So, does anyone know of a third-party application that can do this, or a workaround within O365 that will give us this functionality?
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Question by:winstalla
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by:Vasil Michev (MVP)
ID: 40600565
You can just configure the shared mailbox as additional account and get all the related functionality: http://www.michev.info/Blog/Post/24/How-to-add-a-shared-mailbox-as-additional-account-in-Outlook

Or you can use one of the workarounds here: http://www.msoutlook.info/question/585
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Author Comment

by:winstalla
ID: 40600732
Thank you. I have looked at these options and they don't seem to do what I need them to. We are trying to get this working in Outlook 2010/2013. The Shared Mailbox is not licensed and so has no logon credentials.
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by:Vasil Michev (MVP)
ID: 40600746
You dont need login credentials, you can use your own (as a delegate with full access).
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Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 

Author Comment

by:winstalla
ID: 40600751
I tried to do this on a Shared Mailbox that I have. It logged into the mailbox OK, but test e-mails to the Shared one did not bring up a Desktop Alert, whilst responses to my mailbox did. Have I missed a setting somewhere?
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Vasil Michev (MVP) earned 500 total points
ID: 40600847
Is the shared mailbox configured in cached mode? Are the messages received in Inbox or is some server side rule moving them to another folder?

You can create a new rule applied to all messages with a "display desktop alert" action. Just make sure you create it for the shared mailbox and not the primary one.
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Author Closing Comment

by:winstalla
ID: 40600886
Yes, I think I've figured out a workaround. I created a test mailbox and added it as an account and it worked. A bit of a pain, but it does the job, I suppose!

Thank you!
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Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

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