Improve company productivity with a Business Account.Sign Up

x
?
Solved

Voip Voice Recording Solution

Posted on 2015-02-10
6
Medium Priority
?
119 Views
Last Modified: 2015-02-18
Hi
We have a Mitel 3300 VOIP with 50 handsets attached. We currently have a voice recording solution that works well, but it is now in need of upgrading. Before I proceed I wanted to get some views on any solutions others maybe used.

Thanks
0
Comment
Question by:George_Milton
  • 3
  • 3
6 Comments
 
LVL 82

Expert Comment

by:arnold
ID: 40602152
How is the current recording tap into the voice.  It depends on the scope and breadth of the recording. Telstrat has a recording suit as does DLI.
I.e. a common switch port mirror that ......
0
 

Author Comment

by:George_Milton
ID: 40602971
Hi
At the moment it records all incoming and outgoing. It sits between our ISDN and Mitel system. using the SMDR output from Mitel to label the calls.
All calls are saved to the sense PC.
0
 
LVL 82

Expert Comment

by:arnold
ID: 40603412
Are you staying with the existing phone system or is that changing allow with how voice is delivered?

What would your requirements for a recording system be, what and how you would like it to work based on your experience with the current system.
Web based access, alerts, review option, etc.
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 

Author Comment

by:George_Milton
ID: 40605333
Hi
Yes existing phone system will be staying. Current requirements are very basic , we can install a client on desktop PC's that allows us to search for calls by date and time.

Thanks
0
 
LVL 82

Accepted Solution

by:
arnold earned 2000 total points
ID: 40605636
telstrat is a web based with AD/windows integration authentication options along with other capabilities (including archiving option to a separate sql/Storage).  You would need to check with them on how it will be tied in with your system.

DLI (digital-loggers.com) has a client
0
 

Author Comment

by:George_Milton
ID: 40616418
Thanks for that, much appreciate
0

Featured Post

Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
If you try to migrate from Elastix to Issabel, you will face a lot of issues. These problems are inevitable but fortunately, you can fix them. In the guide below, I will explain how I performed the migration while keeping all data and successfully t…
Watch the video of Kernel Migrator for SharePoint, which demonstrate the process easily of migration from SharePoint to SharePoint, OneDrive for Business & Google Drive servers, Public Folder to SharePoint, File Server to SharePoint. The tool has va…
Through the video, you can check the migration process of Outlook PST file to PDF. Kernel for Outlook to PDF tool can convert Outlook emails with all attributes like Subject, To, From, Cc, Bcc and other folders such as Inbox, Outbox, Sent Items, Jun…

595 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question