Solved

Voip Voice Recording Solution

Posted on 2015-02-10
6
112 Views
Last Modified: 2015-02-18
Hi
We have a Mitel 3300 VOIP with 50 handsets attached. We currently have a voice recording solution that works well, but it is now in need of upgrading. Before I proceed I wanted to get some views on any solutions others maybe used.

Thanks
0
Comment
Question by:George_Milton
  • 3
  • 3
6 Comments
 
LVL 77

Expert Comment

by:arnold
ID: 40602152
How is the current recording tap into the voice.  It depends on the scope and breadth of the recording. Telstrat has a recording suit as does DLI.
I.e. a common switch port mirror that ......
0
 

Author Comment

by:George_Milton
ID: 40602971
Hi
At the moment it records all incoming and outgoing. It sits between our ISDN and Mitel system. using the SMDR output from Mitel to label the calls.
All calls are saved to the sense PC.
0
 
LVL 77

Expert Comment

by:arnold
ID: 40603412
Are you staying with the existing phone system or is that changing allow with how voice is delivered?

What would your requirements for a recording system be, what and how you would like it to work based on your experience with the current system.
Web based access, alerts, review option, etc.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 

Author Comment

by:George_Milton
ID: 40605333
Hi
Yes existing phone system will be staying. Current requirements are very basic , we can install a client on desktop PC's that allows us to search for calls by date and time.

Thanks
0
 
LVL 77

Accepted Solution

by:
arnold earned 500 total points
ID: 40605636
telstrat is a web based with AD/windows integration authentication options along with other capabilities (including archiving option to a separate sql/Storage).  You would need to check with them on how it will be tied in with your system.

DLI (digital-loggers.com) has a client
0
 

Author Comment

by:George_Milton
ID: 40616418
Thanks for that, much appreciate
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question