Solved

Printer Keeps Loading A3 Papers when A4 tray is empty

Posted on 2015-02-10
2
291 Views
Last Modified: 2015-02-24
Hi

I am managing a printer remotely and the user complains that whenever the A4 paper tray is empty the printer continues to load A3 paper from the A3 tray and just keeps on printing

The user want this to stop and prompt the user that A4 tray is empty.

HP Color Laserjet CP5225n

I have access to the printer web page and under System - Paper Setup  there is an option Paper Out Action and I have changed that to wait for ever. But still the issue remains

How can this be rectified that can be explained in simple terms?

Thanks
0
Comment
Question by:M SOS
2 Comments
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 250 total points
ID: 40600853
In theory 'Wait Forever' should do it perhaps another setting is over-riding this.

Check in System Setup > Paper Setup that the Default Paper Size for each tray correctly matches the media actually used.  If they are both set as A4 at the printer then control will simply pass straight from one tray to the other.

Try the Paper Out action setting Cancel instead of Wait Forever.

Hopefully both checking and changing the setting are simple enough to describe to the user - always make sure they "Apply" the changes if you can't see what they are doing and it does no harm to power cycle the printer and ask them to check the settings are still as they should be :)
0
 
LVL 4

Assisted Solution

by:Niabingi
Niabingi earned 250 total points
ID: 40601651
in the paper tray setting on the printer or on the printer  web page, disable the use another tray option and set it to use the requested tray exclusively.
tray-setting.JPG
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We recently had an issue where out of nowhere, end users started indicating that their logins to our terminal server were just showing a "blank screen." After checking the usual suspects -- profiles, shell=explorer.exe in the registry, userinit.exe,…
Scenario:  You do full backups to a internal hard drive in either product (SBS or Server 2008).  All goes well for a very long time.  One day, backups begin to fail with a message that the disk is full.  Your disk contains many, many more backups th…
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now