I am managing a printer remotely and the user complains that whenever the A4 paper tray is empty the printer continues to load A3 paper from the A3 tray and just keeps on printing
The user want this to stop and prompt the user that A4 tray is empty.
HP Color Laserjet CP5225n
I have access to the printer web page and under System - Paper Setup there is an option Paper Out Action and I have changed that to wait for ever. But still the issue remains
How can this be rectified that can be explained in simple terms?