Solved

Printer Keeps Loading A3 Papers when A4 tray is empty

Posted on 2015-02-10
2
321 Views
Last Modified: 2015-02-24
Hi

I am managing a printer remotely and the user complains that whenever the A4 paper tray is empty the printer continues to load A3 paper from the A3 tray and just keeps on printing

The user want this to stop and prompt the user that A4 tray is empty.

HP Color Laserjet CP5225n

I have access to the printer web page and under System - Paper Setup  there is an option Paper Out Action and I have changed that to wait for ever. But still the issue remains

How can this be rectified that can be explained in simple terms?

Thanks
0
Comment
Question by:M SOS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 250 total points
ID: 40600853
In theory 'Wait Forever' should do it perhaps another setting is over-riding this.

Check in System Setup > Paper Setup that the Default Paper Size for each tray correctly matches the media actually used.  If they are both set as A4 at the printer then control will simply pass straight from one tray to the other.

Try the Paper Out action setting Cancel instead of Wait Forever.

Hopefully both checking and changing the setting are simple enough to describe to the user - always make sure they "Apply" the changes if you can't see what they are doing and it does no harm to power cycle the printer and ask them to check the settings are still as they should be :)
0
 
LVL 4

Assisted Solution

by:Niabingi
Niabingi earned 250 total points
ID: 40601651
in the paper tray setting on the printer or on the printer  web page, disable the use another tray option and set it to use the requested tray exclusively.
tray-setting.JPG
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question