Random users blocked from 1 website
Posted on 2015-02-10
We have a call center with about 100 people and growing. About 1-4 times daily 2-4 random users will be blocked from getting to this specific website in their favorites folder and once they are unable to connect this will not resolve itself. The error is "internet explorer cannot display the webpage" with the "diagnose connection problem" button below it.
Link is in their favorites folder set by GP (also have tried manually typing it)
Website: open website anyone can get to but is only used by these contractors (no vpn required to log in)
users a day: 2-4
Times a day: 1-4
fastest resolution: move to another desk
2nd resolution: delete user and recreate in AD
newest resolution: delete everything in their GP and also their folder in regedit. HKEY_LOCALMACHINE\software\microsoft\windows nt\current version\profile list\their profie (NO AD account deletion required) (both steps in newest resolution were done at the same time so I cannot state which one resolved it)
Please let me know if I am missing any information and I will gladly add it.