Solved

Searching emails in the native Mail client on iPhone

Posted on 2015-02-10
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Last Modified: 2015-02-21
Hi Experts,

I have an issue with an iPhone, and I'm not sure there's a fix, but here goes nothing...

I have a user with an Exchange account containing some 60k items in total. These have been divided into subfolders based on age, to make them manageable, however on the iPhone or iPad (both iOS8) when searching, it searches all the subfolders, as will as the inbox.

Is there any way to make it search the current folder only, or specify a folder to search?

I have tried being in a folder, and selecting "current mailbox" on the search but this does not work - it still searches the whole mailbox (as you kind of guess from the wording).

I am willing to listen to suggestions regarding stable, secure, third-party mail clients that would also resolve this issue.

Note I am currently testing the official Outlook app for iOS - the jury is currently out on that one!
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Question by:arroryn
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5 Comments
 
LVL 29

Expert Comment

by:serialband
ID: 40602088
When I go to the folder and run a search, it only returns items from that folder.  When you select a folder, you'll need to scroll down to the accounts section and select a foldre from there.  If you choose the Exchange folder at the top, you view all exchange folders.
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LVL 6

Author Comment

by:arroryn
ID: 40605327
I'm not sure I understand your response.

I am in a specific folder (the inbox, not the top-level mailbox) and searching, and it's returning all folders. This happens no matter which folder I select.

My search returns results from *all* folders.
0
 
LVL 29

Expert Comment

by:serialband
ID: 40606187
There's 2 Exchange selections on my phone.  I chose the bottom one.  The top one searches all folders.

Screen-Shot-2015-02-12-at-9.50.30-AM.png
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LVL 6

Accepted Solution

by:
arroryn earned 0 total points
ID: 40612176
I have installed a different 3rd party app to resolve this.
0
 
LVL 6

Author Closing Comment

by:arroryn
ID: 40622796
The other responses did not assist with finding a resolution.
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