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exchange 2013 sent mail behaviour with shared folders

Posted on 2015-02-10
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Last Modified: 2015-02-11
http://exchangeserverpro.com/configuring-mailbox-sent-items-behaviour-delegates-shared-mailboxes/
Found the above article that describes my issue.

We are using shared folders in Exchange2013.  When you reply from the shared folder it is sent from the shared folder but the reply is saved in the sent folder of the primary exchange account in outlook.  We are using outlook 2010 and 2007.  In the article it mentions that the ability to have the sent mails save in the shared folder it was sent from does not exist in Exchange 2013.  Is there a work-around to accomplish this?
Thanks
Karl
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Question by:kbettencourt
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Expert Comment

by:Will Szymkowski
ID: 40601348
I just actually answered something similar to your question the other day. It is because you are attaching the shared mailbox as a "shared mailbox" and not as an additional account. Outlook 2010 and up can only do this, Outlook 2007 cannot.

See the below PAQ where they had the same issue.
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_28613261.html

Will.
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Author Comment

by:kbettencourt
ID: 40601406
Thanks, will try creating and new exchange mailbox that is not a shared folder and delegate permissions including send as permissions to the users that needs access to the accounts.
Interesting in our scenario, the replies are from the recipients perspective automatically coming from the shared mailbox without having to manually selected the account you want to send from.  Its just the reply is not then sent from the shared mailbox sent folder.
So our experience is a bit different.  
Thanks for the tip.  Will give it a try.
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Author Comment

by:kbettencourt
ID: 40603950
Created and new mailbox. BG@xyz.com for buildings and grounds requests.  This one I created as a new user, not a shared mailbox.  Gave a few users full, send as and send on behalf of permissions.
Behaviour is the same.
When replying to mail in the BG@xyz.com inbox the mail is sent with the "from" address being BG@xyz.com.  The folder it is send from however is not the sent folder of BG@xyz.com, rather from the primary account in my outlook client.
Anyone have ideas?

The idea here is basically to have an inbox and other associated folders that requests can be sent to.  These request can then be processes by anyone that has permissions to the mailbox.  The mail in the BG@xyz.com mailbox can be checked or flagged complete.  Just when you actually want to see the response from BG@xyz.com is will not be available for all to see.  It's not like it is critical, but would be nice to have all be able to see mail activity in both directions.
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Accepted Solution

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Will Szymkowski earned 2000 total points
ID: 40604028
Are you adding this secondary account as an additional account with in the Outlook profile?

When you send and you click on the inbox of the mailbox that are you sending from?

Will.
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Author Closing Comment

by:kbettencourt
ID: 40604513
Thanks. That was it.
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