Solved

Gmail will not delete all messages

Posted on 2015-02-10
6
111 Views
Last Modified: 2015-02-11
Hey,

I have an account with thousands of unread messages.  I do not need them, but I want to keep the account active.

Every time I click Select All and then choose All conversations that match, it tells me all 4,937 emails are selected.

When I click on the Trash can or click Move - to Trash, the screen refreshes and it says no conversations selected.

I've been following Google's instructions.  Any ideas?

https://support.google.com/mail/answer/7401?hl=en

Help!

Robert
0
Comment
Question by:Robert
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 4

Assisted Solution

by:adez12
adez12 earned 500 total points
ID: 40601444
May I ask what web browser you are using?  Have you tried performing the same steps to delete all your emails in a different web browser?
0
 

Author Comment

by:Robert
ID: 40601483
IE11.  I think I have - but I will try it shortly.
0
 
LVL 4

Accepted Solution

by:
adez12 earned 500 total points
ID: 40601513
Give Chrome, Firefox, or Safari a try.  And let us know how it goes.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Closing Comment

by:Robert
ID: 40601879
Chrome worked!  Thanks much!
0
 
LVL 4

Expert Comment

by:adez12
ID: 40601952
Glad to hear it.  Internet Explorer just has so many bugs in it now.

Just to test, and if you would still rather use IE, try using IE again, but this time add gmail.com to the list of sites for Compatibility View.  You go to Tools > Compatibility View settings > Then add gmail.com.
0
 

Author Comment

by:Robert
ID: 40603198
I appreciate the suggestion, but the emails have been purged - Trash was emptied.  If this comes up again....
;^)

Robert
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
PHP contact form that lets the user to contact the company through email contact form. A button is fixed at the bottom of site, on clicking a new window will open where a user can send the email.
This Micro Tutorial demonstrates how to create custom reports and the secrets of determine the metrics and dimensions for your data that works best with your needs.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question