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Gmail will not delete all messages

Posted on 2015-02-10
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Last Modified: 2015-02-11
Hey,

I have an account with thousands of unread messages.  I do not need them, but I want to keep the account active.

Every time I click Select All and then choose All conversations that match, it tells me all 4,937 emails are selected.

When I click on the Trash can or click Move - to Trash, the screen refreshes and it says no conversations selected.

I've been following Google's instructions.  Any ideas?

https://support.google.com/mail/answer/7401?hl=en

Help!

Robert
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Question by:Robert
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6 Comments
 
LVL 4

Assisted Solution

by:adez12
adez12 earned 2000 total points
ID: 40601444
May I ask what web browser you are using?  Have you tried performing the same steps to delete all your emails in a different web browser?
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Author Comment

by:Robert
ID: 40601483
IE11.  I think I have - but I will try it shortly.
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LVL 4

Accepted Solution

by:
adez12 earned 2000 total points
ID: 40601513
Give Chrome, Firefox, or Safari a try.  And let us know how it goes.
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Author Closing Comment

by:Robert
ID: 40601879
Chrome worked!  Thanks much!
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LVL 4

Expert Comment

by:adez12
ID: 40601952
Glad to hear it.  Internet Explorer just has so many bugs in it now.

Just to test, and if you would still rather use IE, try using IE again, but this time add gmail.com to the list of sites for Compatibility View.  You go to Tools > Compatibility View settings > Then add gmail.com.
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Author Comment

by:Robert
ID: 40603198
I appreciate the suggestion, but the emails have been purged - Trash was emptied.  If this comes up again....
;^)

Robert
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