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Gmail will not delete all messages

Posted on 2015-02-10
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Last Modified: 2015-02-11
Hey,

I have an account with thousands of unread messages.  I do not need them, but I want to keep the account active.

Every time I click Select All and then choose All conversations that match, it tells me all 4,937 emails are selected.

When I click on the Trash can or click Move - to Trash, the screen refreshes and it says no conversations selected.

I've been following Google's instructions.  Any ideas?

https://support.google.com/mail/answer/7401?hl=en

Help!

Robert
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Question by:Robert
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by:adez12
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May I ask what web browser you are using?  Have you tried performing the same steps to delete all your emails in a different web browser?
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by:Robert
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IE11.  I think I have - but I will try it shortly.
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adez12 earned 500 total points
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Give Chrome, Firefox, or Safari a try.  And let us know how it goes.
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by:Robert
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Chrome worked!  Thanks much!
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by:adez12
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Glad to hear it.  Internet Explorer just has so many bugs in it now.

Just to test, and if you would still rather use IE, try using IE again, but this time add gmail.com to the list of sites for Compatibility View.  You go to Tools > Compatibility View settings > Then add gmail.com.
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by:Robert
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I appreciate the suggestion, but the emails have been purged - Trash was emptied.  If this comes up again....
;^)

Robert
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