Link to home
Start Free TrialLog in
Avatar of Robert
RobertFlag for United States of America

asked on

Gmail will not delete all messages

Hey,

I have an account with thousands of unread messages.  I do not need them, but I want to keep the account active.

Every time I click Select All and then choose All conversations that match, it tells me all 4,937 emails are selected.

When I click on the Trash can or click Move - to Trash, the screen refreshes and it says no conversations selected.

I've been following Google's instructions.  Any ideas?

https://support.google.com/mail/answer/7401?hl=en

Help!

Robert
SOLUTION
Avatar of adez12
adez12
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Robert

ASKER

IE11.  I think I have - but I will try it shortly.
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Robert

ASKER

Chrome worked!  Thanks much!
Glad to hear it.  Internet Explorer just has so many bugs in it now.

Just to test, and if you would still rather use IE, try using IE again, but this time add gmail.com to the list of sites for Compatibility View.  You go to Tools > Compatibility View settings > Then add gmail.com.
Avatar of Robert

ASKER

I appreciate the suggestion, but the emails have been purged - Trash was emptied.  If this comes up again....
;^)

Robert