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Gmail will not delete all messages

Hey,

I have an account with thousands of unread messages.  I do not need them, but I want to keep the account active.

Every time I click Select All and then choose All conversations that match, it tells me all 4,937 emails are selected.

When I click on the Trash can or click Move - to Trash, the screen refreshes and it says no conversations selected.

I've been following Google's instructions.  Any ideas?

https://support.google.com/mail/answer/7401?hl=en

Help!

Robert
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Robert
Asked:
Robert
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2 Solutions
 
adez12Commented:
May I ask what web browser you are using?  Have you tried performing the same steps to delete all your emails in a different web browser?
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RobertAuthor Commented:
IE11.  I think I have - but I will try it shortly.
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adez12Commented:
Give Chrome, Firefox, or Safari a try.  And let us know how it goes.
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RobertAuthor Commented:
Chrome worked!  Thanks much!
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adez12Commented:
Glad to hear it.  Internet Explorer just has so many bugs in it now.

Just to test, and if you would still rather use IE, try using IE again, but this time add gmail.com to the list of sites for Compatibility View.  You go to Tools > Compatibility View settings > Then add gmail.com.
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RobertAuthor Commented:
I appreciate the suggestion, but the emails have been purged - Trash was emptied.  If this comes up again....
;^)

Robert
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