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Office 365 Outlook 2013 index not indexing

Posted on 2015-02-11
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Last Modified: 2015-04-10
Just upgraded from Office 2010, uninstalling it, and installing Office 365 for business.
Outlook search function yields no results. Indexing status says 0 items left to index.
In the indexing control panel, Outlook is not listed, clicked advance and an entry is checked name starting with MAPI is listed.
Tried rebuilding index, but doesn't work.
Seems like it has something to do with Outlook not being listed in the indexing control panel, but how do I correct this?
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Question by:dancomputerman
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5 Comments
 
LVL 9

Expert Comment

by:meko72
ID: 40603671
To my knowledge  there is no option to upgrade  over the previous version so essentially when you uninstalled office 2010 you lost the index.

Per Microsoft  http://support.microsoft.com/kb/2808268
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LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40604446
Follow the steps in this article: http://support.microsoft.com/kb/2769651
Make sure the MSG filter is configured, that you are using cached mode, etc.
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Accepted Solution

by:
dancomputerman earned 0 total points
ID: 40608346
I uninstalled with the Microsoft fixit tool, re-installed. Then it worked.
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Author Comment

by:dancomputerman
ID: 40608348
Thank you for all of your help anyway.
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Author Closing Comment

by:dancomputerman
ID: 40616132
Because it was the solution that worked.
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