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Outlook 2010 Error "there is not enough memory or disk space to complete the operation" When Opening Certain Emails

Posted on 2015-02-11
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Last Modified: 2015-03-03
When users open certain emails in their mailbox they receive the error "there is not enough memory or disk space to complete the operation".  The only choice is to click OK and then the email opens without issue.  The issue only started occurring when we migrated from Exchange 2010 to Exchange 2013.  The migration logs show no errors or skipped items.  There are no events logged to either the Exchange 2013 server or Windows 7 PC when the error occurs. We are able to reproduce the issue in a new Outlook profile with or without cached mode.  Also, can reproduce the issue on a new Windows 7 PC that is only running Outlook 2010.  All available Office and Outlook 2010 updates from MS update have been applied as of 2/11/15.  The problematic emails open fine in OWA.
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Question by:Tier1Net
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Expert Comment

by:Hypercat (Deb)
ID: 40604147
Do these emails have attachments? If so, during the migration, did you make sure that your maximum attachment size parameters were set to match what you had on the Exchange 2010 server?
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Author Comment

by:Tier1Net
ID: 40604157
Some do have attachments.  They are very small though...about 500kb.  Also, one thing I forgot to mention, some of the emails causing the errors were received after the migration was completed.
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Accepted Solution

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Tier1Net earned 0 total points
ID: 40621930
The issue stopped occurring and only impacted emails that were received shortly after the migration to 2013
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Author Closing Comment

by:Tier1Net
ID: 40641494
Not really a solution.  The issue stopped on its own
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