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Windows Search Index Location Inconsistent With Outlook 2010 - How To Fix?

Posted on 2015-02-11
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Last Modified: 2015-04-28
Hi All,

Got a strange one that I cannot figure out:

I have a user running Win8.1 Pro and Outlook 2010.

We have configured their machine to move the Windows Search Index from C:\ProgramData\Outlook\ to D:\Outlook\ (there is plenty of room on their D:\ Drive).

The Windows Search Service has been restarted, and the machine rebooted for good measure.

When we check in Windows Indexing, it now shows as being in D:\Outlook\, but when we check in Outlook 2010 (File - Options - Search - Indexing Options - Advanced) it shows as still being on C:\ProgramData\Outlook\.

We have then changed it in Outlook, closed Outlook, restarted the service, rebooted, and yet the file location showing in Outlook still shows as C:\ProgramData\Outlook\.  It does show the 'new location' (D:\Outlook\) in the box below, with a reference that it will be moved after the service is restarted, but despite doing that (and rebooting) it seems to not want to change.

We have also clicked the button to 'Delete and Rebuild' the index, rebooted etc.

Everything above was done providing Domain Admin credentials where required (for example, Indexing - Advanced options).

Has anyone seen this before?  Any suggestions on how to fix it?

Thanks,

Alan.
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Question by:Alan3285
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Expert Comment

by:John Hurst
ID: 40604553
Search is tied to Outlook and the OST file. My strongest suggestion is to put the search index back on drive C. It does not take that much space and will work much better on Drive C.

After you move it, check all the location settings, go in Control Panel, Index Options, check that Users and Outlook are both in the location settings, make sure the OST file is in Users and then rebuild the index. Test the results.

If you need space on Drive C, run Disk Cleanup and include the option to clean up System Files. After that see what else might be moved to D but not system and Outlook files.
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Alan3285 earned 0 total points
ID: 40741678
Hi All,

We solved the problem of how to get it onto the D:\ drive by creating a symbolic link.

It has been running for about two months now, and no issues whatsoever.

Thanks,

Alan.
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Author Closing Comment

by:Alan3285
ID: 40747860
Solved ourselves - the only answer submitted did not address how to move the index to another drive.
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