Solved

Windows 8 Update Issues

Posted on 2015-02-11
3
111 Views
Last Modified: 2015-02-12
I have a Windows 8 machine that was upgraded from Windows 7. It is a Sony VAIO Y Series Product Name VPCYB33KX. I cannot get Windows Update to complete on this machine. It runs and reboots. Says configuring updates until it hits 31% then reboots again. Then says configuring updates until it hits 74% at which point in time it comes up and says "Failed to configure updates, reverting changes" It reboots and that screen comes up again. It reboots and I can log into Windows. I cannot figure this out.

No restore points exist for this machine so I cant run that.
Ive tried deleting all the downloaded updates and letting it re-download the updates.
Ive run SFC /SCANNOW no problems
Ive activated the administrator account and tried it under that user
Full Malware/Virus Scans and it comes back clean
Ive run the Windows update Troubleshooter
Ive tried running in a clean boot state
Ive followed this article      http://support.microsoft.com/kb/949358
Ive followed this article   http://www.thewindowsclub.com/failure-configuring-windows-updates    up until the pending.xml step because it wont let me delete that file.

I'm really at a loss here. Any help is appreciated.

Thanks!
0
Comment
Question by:new435
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 40604507
Run the Windows Update troubleshooter:

http://support.microsoft.com/kb/971058

Also run System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, restart and test.

Deeper in, run DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

See if these assist and please let us know. I never recommend the upgrade you did, but let's see if the suggestions work.
0
 
LVL 55

Accepted Solution

by:
McKnife earned 500 total points
ID: 40604552
You should upgrade to 8.1 using an ISO. Most probably your trouble will be gone, then.
http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media is the official way to get the ISO. It requires no updates to run.
0
 

Author Closing Comment

by:new435
ID: 40605999
Spot on with the upgrade recommendation! Thank You!
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

AutoHotkey is an excellent, free, open source programming/scripting language for Windows. It started out as a keyboard/mouse macros product, but has expanded into a robust language. This article provides an introduction to it, with links to addition…
Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question