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Lines Appearing In Office 2013

Posted on 2015-02-11
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Last Modified: 2015-03-16
Hi guys,

We have a super weird error where lines are appearing in Office 2013 applications and obscuring the view some users have of the applications. Sometimes they disappear when you right click over them?
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Question by:the-waves
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Expert Comment

by:John Hurst
ID: 40604653
Can you be MUCH more specific.

ALL Office apps ?  Or just maybe Word?
How many users affected.

Word 2013 inserts lines in the view when you use the Show Text Boundaries features. Unchecking that removes the lines in the display.
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Author Comment

by:the-waves
ID: 40604668
office-error.jpg
Take a look - Word & Outlook are the main culprits. We have tried disabling graphics hardware acceleration & applying updates.
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Expert Comment

by:John Hurst
ID: 40604672
Word and Outlook share the same editor.

Looking at your picture, try upgrading / reinstalling the Video and Chipset drivers on a couple of problem machines.

I saw a similar thing on my own (retired) ThinkPad T61p in Excel and it was the video driver.
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Author Comment

by:the-waves
ID: 40604676
Hi John,

That's great advice - these are indeed thinkpads!
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Expert Comment

by:John Hurst
ID: 40604678
My own (in use) ThinkPad X230 with Windows 8.1 Pro 64-bit is running Office 2013 just fine.

Try the drivers and see what happens.
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Author Comment

by:the-waves
ID: 40604679
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Author Comment

by:the-waves
ID: 40604682
And if the drivers don't work what would be your next step?
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Expert Comment

by:John Hurst
ID: 40604684
The question remains open. I will need to go back and ask.
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LVL 99

Expert Comment

by:John Hurst
ID: 40604686
And if the drivers don't work what would be your next step?  <--- I am not sure because there are multiple users. So things like Office Repair and/or Reinstall would not seem to imply. However, you might try Full Repair on a couple of problem machines to see.
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Expert Comment

by:John Hurst
ID: 40604692
Also on a couple of machines, try disabling Outlook, Word add-ons to see if that makes a difference.
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Author Comment

by:the-waves
ID: 40604704
OK, so just to confirm - no one has identified the root cause?
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Expert Comment

by:John Hurst
ID: 40604710
There is no Root cause.  I have:

Office 2013 on Windows 8.1 Pro 64-bit ThinkPad X230.
Office 2013 on Windows 7 Pro 64-bit on ThinkPad X130e.
Office 2010 on Windows 7 Pro 64-bit on ThinkCenter M90p  all with no issues

And Office 2010 on any number of Windows 7 Pro 64-bit client machines all with no issues.

Office 2010 and 2013 are not problems by themselves. No root cause there.
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Expert Comment

by:John Hurst
ID: 40604731
And for what it is worth, even though Patch Tuesday was 24 hours ago and all 3 machines above were FULLY up to date (Windows and Office), there was a Visual Studio update (related I think to Office) on both the Office 2013 machines just now (24 hours later) but none on the Office 2010 machine. Visual Studio is not installed on any of the 3 computers.  (KB3001652)

So check updates again.
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Accepted Solution

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the-waves earned 0 total points
ID: 40612053
Hardware Acceleration seems to be the problem...will keep you posted.
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Author Closing Comment

by:the-waves
ID: 40667519
Hardware acceleration was the problem.
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