Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Outlook Address Books sync w/ Hotmail

Posted on 2015-02-11
9
Medium Priority
?
213 Views
Last Modified: 2015-03-31
Our client has two hotmail accounts that she programmed her Outlook software with.  The first one is set with IMAP/SMTP while the second is set with MAPI.

When she wants to send a mass mail with the first Hotmail account, it only allows her to use the address book of the second.  Do you know how to enable the correct address book?
0
Comment
Question by:epichero22
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 40607445
what version of Outlook is she using, there were fundamental changes to 2013 that changed the way Hotmail connects via Outlook and ActiveSync??

If you were using the Outlook Connector for a Hotmail account and want to use an existing profile, you need to delete the account from your profile first then add it back as an EAS (Exchange ActiveSync) account.
0
 
LVL 11

Author Comment

by:epichero22
ID: 40609924
It's Outlook 2010.  Thanks.  Any new info?
0
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 40611991
has she got both accounts mounted in the single Outlook profile?  Or does she log in and be prompted which profile to load with an account linked to each?  There might be a PST or OST attached that only has one address book loaded.

Can they not all be linked the same method/protocol?
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 11

Author Comment

by:epichero22
ID: 40623453
They're both mounted into Outlook.  On the left-hand side, you can see an expandable entry for each account.  There is no second prompt for a log in.
0
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 40627725
Ok sounds like she will have one of the accounts listed as the primary/default send account, and which ever one is marked as this will be the address book being used.  If i recall its shown in the Account Settings screen, with a large tick next to it.

You can view each account sub sections like calendar and contacts, but i believe only one can be primary at a time, you would need to switch between them from the account screen, for the purposes of her wish to send a mass-email.

she needs to make sure she has the contact details on the same contact folder as the mass-email account and make it the default account primed for sending.  if you wanted a cleaner approach, the least used account should be set to auto-forward to the other, and that way you only need one account mounted in Outlook.
0
 
LVL 11

Author Comment

by:epichero22
ID: 40636571
OK, I ended up deleting the IMAP and instead reinstalled with MAPI and it seemed to do the trick.  The only question I now have is when I do go to Address Book, the drop-down menu shows me several entries which are irrelevant...is there a way to delete what the menu shows and only leave "Contacts in [email 1, 2]" as the entries available?
0
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 40639154
be careful here, as the entries in the drop down list will reflect your server GAL as will as the users personal address book.  Usually by default, the address book window would open highlighting the Global Address List, and you would drop the menu and choose Contacts or Contacts (Mobile) depending on the setup of any mobile device.

since you have 2 accounts linked, you may see more than one Contacts Entry.  Like i said, i would amalgamate them into one, and set the other account to auto-forward everything, if they are both serving the same purpose, i.e. not one personal and one work related, as you would normally keep them separate.
0
 
LVL 11

Author Comment

by:epichero22
ID: 40654139
Please explain how to amalgamate.
0
 
LVL 20

Accepted Solution

by:
Iain MacMillan earned 2000 total points
ID: 40682168
drag and drop the contents of second mailbox contacts into the main account's contact folder and then review all contacts.
0

Featured Post

Tech or Treat! - Giveaway

Submit an article about your scariest tech experience—and the solution—and you’ll be automatically entered to win one of 4 fantastic tech gadgets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question