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Outlook Address Books sync w/ Hotmail

Our client has two hotmail accounts that she programmed her Outlook software with.  The first one is set with IMAP/SMTP while the second is set with MAPI.

When she wants to send a mass mail with the first Hotmail account, it only allows her to use the address book of the second.  Do you know how to enable the correct address book?
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epichero22
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epichero22
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Iain MacMillanIT ManagerCommented:
what version of Outlook is she using, there were fundamental changes to 2013 that changed the way Hotmail connects via Outlook and ActiveSync??

If you were using the Outlook Connector for a Hotmail account and want to use an existing profile, you need to delete the account from your profile first then add it back as an EAS (Exchange ActiveSync) account.
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epichero22Author Commented:
It's Outlook 2010.  Thanks.  Any new info?
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Iain MacMillanIT ManagerCommented:
has she got both accounts mounted in the single Outlook profile?  Or does she log in and be prompted which profile to load with an account linked to each?  There might be a PST or OST attached that only has one address book loaded.

Can they not all be linked the same method/protocol?
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epichero22Author Commented:
They're both mounted into Outlook.  On the left-hand side, you can see an expandable entry for each account.  There is no second prompt for a log in.
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Iain MacMillanIT ManagerCommented:
Ok sounds like she will have one of the accounts listed as the primary/default send account, and which ever one is marked as this will be the address book being used.  If i recall its shown in the Account Settings screen, with a large tick next to it.

You can view each account sub sections like calendar and contacts, but i believe only one can be primary at a time, you would need to switch between them from the account screen, for the purposes of her wish to send a mass-email.

she needs to make sure she has the contact details on the same contact folder as the mass-email account and make it the default account primed for sending.  if you wanted a cleaner approach, the least used account should be set to auto-forward to the other, and that way you only need one account mounted in Outlook.
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epichero22Author Commented:
OK, I ended up deleting the IMAP and instead reinstalled with MAPI and it seemed to do the trick.  The only question I now have is when I do go to Address Book, the drop-down menu shows me several entries which are irrelevant...is there a way to delete what the menu shows and only leave "Contacts in [email 1, 2]" as the entries available?
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Iain MacMillanIT ManagerCommented:
be careful here, as the entries in the drop down list will reflect your server GAL as will as the users personal address book.  Usually by default, the address book window would open highlighting the Global Address List, and you would drop the menu and choose Contacts or Contacts (Mobile) depending on the setup of any mobile device.

since you have 2 accounts linked, you may see more than one Contacts Entry.  Like i said, i would amalgamate them into one, and set the other account to auto-forward everything, if they are both serving the same purpose, i.e. not one personal and one work related, as you would normally keep them separate.
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epichero22Author Commented:
Please explain how to amalgamate.
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Iain MacMillanIT ManagerCommented:
drag and drop the contents of second mailbox contacts into the main account's contact folder and then review all contacts.
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