Solved

Windows 7 user profile corrupted

Posted on 2015-02-12
2
181 Views
Last Modified: 2015-02-12
A few weeks ago a PC running Windows 7 got a corrupted user profile and we couldn't log-on ("User profile cannot be loaded").  I logged-on as admin, created a new user, and copied all files from the old corrupted user to the new user account.

The new user account can now log-on and run all the programs, but if he tries to go to Control Panel, Windows Explorer, Computer, or Devices and printers all we see is an error message - "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item".

Any ideas please?
Geoff
0
Comment
Question by:lybreeze
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 6

Accepted Solution

by:
Steve Whitcher earned 500 total points
ID: 40605900
Is there a reason you had to create a new user, rather than just a new profile for the existing user?

I would try this:
1) Reboot the computer
2) Log on as a user with administrative privilages
3) Backup the user's profile by copying the folder C:\Users\%Username% (Substitue the actual affected username)  to another location.
4) Delete the user's profile folder.
5) Log off as the admin account
6) Have the user log on.  At this point, windows should copy the default profile to create a new profile for this user.
7) Log the user off
8) Log on as the admin account again
9) Open the backup copy of the old profile you created earlier
10) Copy the contents of the Desktop, Documents, Favorites, Links, Music, Pictures, and Videos folders into the same locations in the new profile folder (again at c:\users\%username%)  

The other files and folders in the profile could cause issues if you copy them over, so I would stick with just those for now.
0
 

Author Closing Comment

by:lybreeze
ID: 40606615
Thank you for your reply Steve.

That sounds like a good solution.  The reason why I created a new user account was because I was following the recommended fix provided on another forum for the "User profile cannot be loaded" problem.  I guess to be fair the outcome is similar in both scenarios, because I effectively made a backup of the original c:\users\%username%\ folder when I copied it over to the new account name.

However, after posting my question I found another fix for the current problem.  It takes a leap of faith, but it does work :-
1. log on as the Administrator
2. computer
3. show hidden files and folders
4. go to c:\users\%username%\AppData\Local\
5. select everything with Ctrl + A
6. delete all files and folders (probably safer to put them in the recycle bin)
7. restart with the required user name
8. when you restart, any files or folders that are required in \AppData\Local will be recreated

Thanks again
Geoff
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi Friends, These registry tweaks will help you optimizing your Windows 7 system for any VDI. This will improve the machine performanance and can be used on normal systems also. These are few registry tweaks which will add value by enhancing the …
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question