Winsoup
asked on
Surface Pro 3 Apps Crashing
I have a surface pro 3 with windows 8.1 on it. I wiped it clean yesterday and was able to open all the live tile apps just fine. After doing some windows updates and firmware updates through windows updates the apps now crash immediately after opening. I've tried a bunch of things I've researched on the internet but nothing works.
Yesterday I uninstalled all the updates I installed and it still didn't work until I wiped it again. Is there something in the registry that gets changed maybe? Any ideas would be greatly appreciated.
I've also tried running the app troubelshooting tool but that doesnt do anything to help me.
Yesterday I uninstalled all the updates I installed and it still didn't work until I wiped it again. Is there something in the registry that gets changed maybe? Any ideas would be greatly appreciated.
I've also tried running the app troubelshooting tool but that doesnt do anything to help me.
ASKER
I did both, I tried a refresh first and then I did a complete reinstall.
It doess't give an error, it opens for a second and then just disappears. It does still show up in taskbar afterwards but when I try to open that it does the same thing.
I don't see any errors in the event viewer either.
It doess't give an error, it opens for a second and then just disappears. It does still show up in taskbar afterwards but when I try to open that it does the same thing.
I don't see any errors in the event viewer either.
Is the Surface Pro 3 on the domain currently? I would try re-installing all the Windows updates.
Also does this effect all Metro apps or just some?
Can you ensure the local Firewall service is also running as that caused me issues when I rolled out a few MS Surface pro 2/3's.
Also does this effect all Metro apps or just some?
Can you ensure the local Firewall service is also running as that caused me issues when I rolled out a few MS Surface pro 2/3's.
ASKER
It is on a domain right now. There's a few that seem to work but the majority of them do not work.
I actually have antivirus uninstalled and the firewall turned off right now.
I can try re-installing the windows updates and let you know what happens.
I actually have antivirus uninstalled and the firewall turned off right now.
I can try re-installing the windows updates and let you know what happens.
Yes try that, also just start the firewall service and see if that helps.
ASKER
The windows 8 app troubleshooter is now telling me that display adapters might be out of date. When I check in device manager I dont see any issues. Firmware update maybe that caused this? The screen doesnt look as crisp as it should either so I'm thinking maybe this is the issue....just dont know how to fix it yet.
Best thing todo is run Windows updates and that should find an updated graphics driver for the surface pro 3.
ASKER
I've done that. There are no more updates left. I'm thinking it was the firmware update that caused it. I might try refreshing again and skipping the update to see if it works after that.
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ASKER
Was able to narrow it down to this application causing the issue.
What error does it give you when it crashes?