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Surface Pro 3 Apps Crashing

Posted on 2015-02-12
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Last Modified: 2015-02-22
I have a surface pro 3 with windows 8.1 on it. I wiped it clean yesterday and was able to open all the live tile apps just fine. After doing some windows updates and firmware updates through windows updates the apps now crash immediately after opening. I've tried a bunch of things I've researched on the internet but nothing works.
Yesterday I uninstalled all the updates I installed and it still didn't work until I wiped it again. Is there something in the registry that gets changed maybe? Any ideas would be greatly appreciated.
I've also tried running the app troubelshooting tool but that doesnt do anything to help me.
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Question by:Winsoup
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10 Comments
 
LVL 13

Expert Comment

by:Rizzle
ID: 40606486
When you say wiped clean do you mean Reinstall or Refresh?

What error does it give you when it crashes?
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LVL 3

Author Comment

by:Winsoup
ID: 40606488
I did both, I tried a refresh first and then I did a complete reinstall.
It doess't give an error, it opens for a second and then just disappears. It does still show up in taskbar afterwards but when I try to open that it does the same thing.
 I don't see any errors in the event viewer either.
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LVL 13

Expert Comment

by:Rizzle
ID: 40606499
Is the Surface Pro 3 on the domain currently? I would try re-installing all the Windows updates.

Also does this effect all Metro apps or just some?

Can you ensure the local Firewall service is also running as that caused me issues when I rolled out a few MS Surface pro 2/3's.
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LVL 3

Author Comment

by:Winsoup
ID: 40606503
It is on a domain right now. There's a few that seem to work but the majority of them do not work.
I actually have antivirus uninstalled and the firewall turned off right now.

I can try re-installing the windows updates and let you know what happens.
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LVL 13

Expert Comment

by:Rizzle
ID: 40606554
Yes try that, also just start the firewall service and see if that helps.
0
 
LVL 3

Author Comment

by:Winsoup
ID: 40606743
The windows 8 app troubleshooter is now telling me that display adapters might be out of date. When I check in device manager I dont see any issues. Firmware update maybe that caused this? The screen doesnt look as crisp as it should either so I'm thinking maybe this is the issue....just dont know how to fix it yet.
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LVL 13

Expert Comment

by:Rizzle
ID: 40607576
Best thing todo is run Windows updates and that should find an updated graphics driver for the surface pro 3.
0
 
LVL 3

Author Comment

by:Winsoup
ID: 40607720
I've done that. There are no more updates left. I'm thinking it was the firmware update that caused it. I might try refreshing again and skipping the update to see if it works after that.
0
 
LVL 3

Accepted Solution

by:
Winsoup earned 0 total points
ID: 40615404
This issue was caused by an install of an IBM p7 application.
I haven'd found a fix for it but at least I know it works without this application.
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LVL 3

Author Closing Comment

by:Winsoup
ID: 40624029
Was able to narrow it down to this application causing the issue.
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