Solved

RSA Authentication Manage Service won't start

Posted on 2015-02-12
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Last Modified: 2016-10-27
RSA Authentication Manager 7.1 SP2 on Windows Server 2003 R2 x86 worked well unitl now.

Suddently the RSA Authentication Manager service can't start. It is starting forever...

The maintenance renewal was recently done. Reseler told us that there was nothing to do on the server. Does this issue could be about it?

Error Event ID 1002 Source: ACEClient  Category: ACE/Agent
Authentication Manager is not responding.  Run a test authentication using the RSA Security Center or sdinfo on UNIX to verify the port and IP address of the Authentication Manager.  Make sure the Authentication Manager process is running.

Error Event ID 1009 Source: RSA Agent Auto Registration  Category: Registration failed
Execution failed.  Could not contact administration server.

Error Event ID 103 Source: RSA SecurID Offline Service   Category: Offline Auth Svc
Offline Authentication: Authentication Failure Limit Reached. Only Emergency Access Authentication Allowed.

Warning Event ID 11 Sourec: beasvc Category: None
RSAAM_OC service stopped

Warning Event ID 11 Sourec: beasvc Category: None
RADIUS_OC service stopped


I tried to restore an previous (one week) Acronis backup of the server, the result is the same.

I created a db dump, I wonder if I restore and older backup (one year), does db dump restore is restoring newly added tokens?

I tried to uninstall and reinstall "RSA AM 7.1 SP2", the problem persists.


I looked for the RSA Auth Manager 7.1 SP4 because I can't install the version 8 on Server 2003 R2 isn't it?
I found it on the knowledge.rsasecurity.com website but I can't download it, however I have an active maintenance plan, how to download it on this website please?


Thanks in advance  for your help!
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Question by:jet-info
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Accepted Solution

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btan earned 500 total points
ID: 40607897
The RSA AM seems so sudden and I suspect some file dependencies are corrupted. There is this sdconf.rec to contain some key setting (e.g. invalid entry for a AM inside) and it needs to be corrected as shared in http://theether.net/kb/100050

Strange though it is recover from backup but it may be the case even the backup is not having the correct config ... wondering if there is working machine and can also do some comparison
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Author Comment

by:jet-info
ID: 40621839
Solved by removing the Windows\temp folder (rename.old and create a new one) in safe mode, according to RSA support.

Thanks
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Author Closing Comment

by:jet-info
ID: 40621840
Thanks
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