backup issue found for VMware hosts 5.5 and VMs

Hi Experts,

I have a client who is facing some backup challenges.

Infrastructure:


Backup technology: Symantec Backup Exec 3600. This is an appliance that comes with a Windows 2008 OS preinstalled.

Virtual infrastructure: VMware hosts 5.5, multiple hosts in a cluster, multiple VMs all Windows OS[2008,R2/2012]

Issue:

We have been unable to backup hosts using the Symantec Backup Appliance.  We have a number of Centos hosts that Symantec does not support using the file level backup so we wanted to back up the complete image.  We tried doing this and was unsuccessful.  We had a dhcp server that actually crashed when the backup ran at night and resulted in a network outage the following morning.  There is also a physical host that we are unable to backup .  As we discussed most of our servers are not part of our enterprise AD domain.  We have a few that is part of a standalone domain that the network group uses.
 
Ultimately, we would like to have all the hosts in our vmware environment backed up.  There is also a critical standalone host that runs Windows 2003 that we need to backup as well

Any ideas to resolve this issue? Please provide an action plan, key points to focus, and thoughts

Since this is a backup/consulting/vmware question, I would like to get the feedback from all experts [Backup team, vmware and Consulting team]

Looking forward hearing from you
Jerry SeinfieldAsked:
Who is Participating?
 
Andrew Hancock (VMware vExpert / EE MVE^2)Connect With a Mentor VMware and Virtualization ConsultantCommented:
Raise the issue with Symantec, or switch to a better product Veeam Backup and Replication, the world leader in VMware backup technology.

The Symantec product is inferior, and bug riden, We would not recommend to anyone to use, and it's not in our lists of products to use with VMware vSphere.

and here is our additional list.

AppAssure
http://www.appassure.com/ - Number 1 Backup and VMs and Cloud

Unitrends
http://www.unitrends.com/ - a good vRecovery Backup Appliance.

Symantec Backup Exec V-Ray Edition
http://www.symantec.com/backup-exec-vray-edition - Unmatched backup and recovery designed for virtual and physical environments

VM Explorer
http://www.trilead.com/ - Simply, cost effective and it works.

Acronis Backup & Recovery® 11 Virtual Edition
http://www.acronis.com/virtualization/ - simple but effective

StorageCraft ShadowProtect Server
http://www.storagecraft.com/  - amazing but can be expensive


NAKIVO Backup & Replication for VMware
http://www.nakivo.com/ - current testing proves very postiive
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Jerry SeinfieldAuthor Commented:
Anyone from the backup team?
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Jerry SeinfieldAuthor Commented:
Unfortunately, switching to another backup solution is not an option here. Please provide guidelines to resolve the issue
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
If you want to stick with this poor, buggy software product, I'm afraid you will have to raise the issue with Symantec Support, this is your only issue of resolving the issue for your client.
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Jerry SeinfieldAuthor Commented:
Thanks Hancok,

Can I get a response from someone of the backup team please?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
fyi, we work in all those areas on a daily basis! [Backup, vmware and Consulting].

Does you client have Symantec Support ?
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Jerry SeinfieldAuthor Commented:
no, my client does not have a contract with Symantec, and the Symantec documentation for this product in Google is poor
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