Solved

Printer doesn't connect to network

Posted on 2015-02-12
9
313 Views
Last Modified: 2015-02-17
I have a Brother HL-5370DW printer that is hooked up to my home network via a port on my router.  This printer was on the network and working just fine.  I added my HP Color Jet 2600n - the HP was set up using add network printer and the Brother was using the local printer option and adding a port which has worked successfully many times over.  The HP is on 192.168.1.8.  

Now when I plug in the Brother I get no activity lights on the back of the printer nor the router.  I have tried different ports that were in use by other devices and different cables that worked on other devices as well.  Still nothing.  I'm not sure why the printer isn't showing activity.  I did try to add using add a local using a standard TCP/IP port and as a network printer a few times  - never showed as network printer - and created new ports every time.   if there is no one home, is not going to be seen no matter what way I choose but I gave it a shot.  After the adding a port setup it looks good, says ready then when I print it says offline and error.  I did turn on and off the print server spooler and rebooted as well.

I have used this printer for years and has worked without issue.   I do not want to set this up on the wireless.

Attached is the network config from the printer

Thanks

David
brother-settings.pdf
0
Comment
Question by:David627
9 Comments
 
LVL 93

Accepted Solution

by:
John Hurst earned 400 total points
ID: 40607159
Try setting the Brother to a static IP address on your network (different than the HP of course). I cannot tell - is the HP on a static IP?

If no luck, turn off the HP temporarily and hook the Brother up locally (not networked). Does it work locally?
0
 
LVL 18

Expert Comment

by:Akinsd
ID: 40607170
You can initialize the network settings on the printer and see if that helps.

The other thing I've seen work is enabling SNMP on the printer driver properties (Windows 7 and 8).
0
 
LVL 2

Expert Comment

by:UnHeardOf
ID: 40607197
I noticed the printer is wireless. Is it possible that the LAN Interface is disabled? Like you stated, i would expect to see link lights on the nic or switch/router. If you have a menu, try to default the printer or review the network settings to see if you can reset them to defaults.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 18

Expert Comment

by:web_tracker
ID: 40607288
I would say either the network card on the printer is either turned off, or it no longer is working.
0
 
LVL 27

Expert Comment

by:Predrag Jovic
ID: 40607318
From printed config:
Network card receives and sends traffic, but still can be broken.

Printer did not get IP address from DHCP server.
Address of printer is 169.254.244.123 255.255.0.0 (APIPA).

Set IP address of your PC in the same range as printer IP (like 169.254.244.1 255.255.0.0), and try to ping printer.
0
 

Author Comment

by:David627
ID: 40612703
This is a home network so no DHCP server.  Any suggestions on what to use for IP?  Currently PC is 192.168.1.3 and HP printer is 192.168.1.8 (static).  I have a port setup that I can use Brother as 192.168.1.5 - I already tried this before - so any help could be great.  

Printer resets when I hold down the Go button - done that a few times.

SNMP is already enabled

The uploaded config page has all the networking possibilities - LAN & Wireless as enabled.
0
 
LVL 18

Assisted Solution

by:Akinsd
Akinsd earned 100 total points
ID: 40612715
Your home router would be providing DHCP services and hence your DHCP server.

Connect to the router and reserve the IP for the printer if you're unable to lock it in (on the printer)
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40612718
Your router is very likely a DHCP server which is why you are getting a 192.168. address
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40613938
@David627  - Thank you and I was happy to help.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In the world of WAN, QoS is a pretty important topic for most, if not all, networks. Some WAN technologies have QoS mechanisms built in, but others, such as some L2 WAN's, don't have QoS control in the provider cloud.
I recently attended Cisco Live! in Las Vegas, a conference that boasted over 28,000 techies in attendance, and a week of hands-on learning hosted by a solid partner with which Concerto goes to market.  Every year, Cisco displays cutting-edge technol…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question