We have developed a simple support tracking system that my company has been using for some time now however I have been asked if we can have users initiate a support via an email .
i.e. A user would send an email to a specific address .
An agent or similar would pick up this new email creating a new support call document , using the send by, subject line and email body to populate certain fields in the document and then save it.
I'm fairly new Domino development and I was after at least at a high level how one would approach achieving this in Domino.
We are using Domino v 8.5