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Importing Organization into CRM 2013 On Premise

Posted on 2015-02-13
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Last Modified: 2015-02-18
Hi,

CRM 2013 is fully installed up and working with a organization set up during install.

However I am following the guide on importing an organization from online CRM 2013 into our on premise version, I get so far through the wizard and it fails with this error:

 Error| Error while updating organization information: Microsoft.Crm.CrmException: An error occurred when populating Microsoft CRM user groups. Ensure that CRM user accounts are accessible from the current domain and run the wizard again. View the log file for more information.
   at Microsoft.Crm.Tools.Admin.DBImportHelper.MapUsers(Guid organizationId, ICollection`1 users, String reportingGroupName, Boolean usersAlreadyInConfigDB, ExecutionContext context)
   at Microsoft.Crm.Tools.Admin.ImportOrganizationInstaller.UpdateOrganizationInfo(Guid organizationId, OrganizationGroupsInfo organizationInfo, String organizationFriendlyName, String organizationUniqueName, Uri reportServerUrl, Int32 PercentUpdateOrganization, ICollection`1 users)

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Furthermore inside the log file - it states that it fails to map the user over due to the following error:

'You have reached the maximum number of user quota'

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Which makes no sense because the Wizard is going to remove the old default organization when creating this one - and i'm only trying to map 4 users - our license allows for 5.

After it failing to import the Organization if i then try and click or view the properties of the new organization i get this error:

'MMC Has detected an error in a snap-in and will unload it'

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I have checked event viewer but it just says the Import Organization has failed - no useful information at all,

If anyone could assist on this matter I would greatly appreciate it
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Question by:mfmsupport
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feridun earned 500 total points
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This might a scenario where you need to contact Microsoft Support. I guess you have a workgroup license which does indeed only allow 5 enabled users.

I don't think the existing organisation that shows in Deployment Manager is the issue because after a successful import that organisation is disabled.  

I wonder if the problem is that the original database has 12 enabled users and even if you don't map them the import wizard fails because it won't allow 12 enabled users to be created?

If that is true, then an option - which will take time and more servers - is to install a server edition of CRM on another server with a trial license, import the database and then disable sufficient users to get the total down to 5 or less and then export the database and import it into your production environment.

Or you might be able to disable the users directly in the SQL database, but that is not a supported action - so I think you should contact MS Support.
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by:mfmsupport
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Solution very much appreciated Feridun! many thanks!
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