Solved

Importing Organization into CRM 2013 On Premise

Posted on 2015-02-13
2
779 Views
Last Modified: 2015-02-18
Hi,

CRM 2013 is fully installed up and working with a organization set up during install.

However I am following the guide on importing an organization from online CRM 2013 into our on premise version, I get so far through the wizard and it fails with this error:

 Error| Error while updating organization information: Microsoft.Crm.CrmException: An error occurred when populating Microsoft CRM user groups. Ensure that CRM user accounts are accessible from the current domain and run the wizard again. View the log file for more information.
   at Microsoft.Crm.Tools.Admin.DBImportHelper.MapUsers(Guid organizationId, ICollection`1 users, String reportingGroupName, Boolean usersAlreadyInConfigDB, ExecutionContext context)
   at Microsoft.Crm.Tools.Admin.ImportOrganizationInstaller.UpdateOrganizationInfo(Guid organizationId, OrganizationGroupsInfo organizationInfo, String organizationFriendlyName, String organizationUniqueName, Uri reportServerUrl, Int32 PercentUpdateOrganization, ICollection`1 users)

Open in new window


Furthermore inside the log file - it states that it fails to map the user over due to the following error:

'You have reached the maximum number of user quota'

Open in new window


Which makes no sense because the Wizard is going to remove the old default organization when creating this one - and i'm only trying to map 4 users - our license allows for 5.

After it failing to import the Organization if i then try and click or view the properties of the new organization i get this error:

'MMC Has detected an error in a snap-in and will unload it'

Open in new window


I have checked event viewer but it just says the Import Organization has failed - no useful information at all,

If anyone could assist on this matter I would greatly appreciate it
0
Comment
Question by:mfmsupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 29

Accepted Solution

by:
Feridun Kadir earned 500 total points
ID: 40607495
This might a scenario where you need to contact Microsoft Support. I guess you have a workgroup license which does indeed only allow 5 enabled users.

I don't think the existing organisation that shows in Deployment Manager is the issue because after a successful import that organisation is disabled.  

I wonder if the problem is that the original database has 12 enabled users and even if you don't map them the import wizard fails because it won't allow 12 enabled users to be created?

If that is true, then an option - which will take time and more servers - is to install a server edition of CRM on another server with a trial license, import the database and then disable sufficient users to get the total down to 5 or less and then export the database and import it into your production environment.

Or you might be able to disable the users directly in the SQL database, but that is not a supported action - so I think you should contact MS Support.
0
 

Author Closing Comment

by:mfmsupport
ID: 40616336
Solution very much appreciated Feridun! many thanks!
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Veeam Backup & Replication has added a new integration – Veeam Backup for Microsoft Office 365.  In this blog, we will discuss how you can benefit from Office 365 email backup with the Veeam’s new product and try to shed some light on the needs and …
Ransomware is a malware that is again in the list of security  concerns. Not only for companies, but also for Government security and  even at personal use. IT departments should be aware and have the right  knowledge to how to fight it.
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question