Solved

have to type in full email address every time in order for email to reach user outside my company

Posted on 2015-02-13
2
159 Views
Last Modified: 2015-02-13
I have a user that has one person that was not receiving his email- no kickbacks no messages nothing.  The receiving party's IT person told my user to fully type in the email address and it worked.  The guys email address has a really long domain name so its a pain in the ass to re-type every time.  Can't select from cached email address or even reply to an email from this guy without fully typing in the email address.  I have never heard of this behavior in 20 plus years in IT.

There has to be a better fix for this.

Any ideas or knowledge of this situation?
0
Comment
Question by:funkyone60
2 Comments
 
LVL 39

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 40608433
Clear the Outlook name cache as explained here: http://support.microsoft.com/kb/287623/en-us
If he is replying to old emails, ask him to fill in the address manually as well. Also make sure that the user doesnt use any predefined entry in the GAL/contact list (or update them with the correct address).
0
 

Author Closing Comment

by:funkyone60
ID: 40609113
thank you- solved the issue right away
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
If you don't know how to downgrade, my instructions below should be helpful.
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …
This lesson covers basic error handling code in Microsoft Excel using VBA. This is the first lesson in a 3-part series that uses code to loop through an Excel spreadsheet in VBA and then fix errors, taking advantage of error handling code. This l…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now