Link to home
Start Free TrialLog in
Avatar of exclaimer
exclaimer

asked on

I need to trace an e-mail that came in last week. I need to see if/when it was received, opened and moved or deleted. We are on Exchange Online (365). Thx.

I need to trace an e-mail that came in last week.  I need to see if the recipient received the e-mail, if/when they opened it, and if/when they deleted it.  It would be helpful to know what folder it went to such as inbox/spam.
 
Can this be done?

We are an Office 365 Mid-Size Business subscriber. I requested a detailed trace report but cannot find what I am looking for amongst the myriad codes on the report.

Thank you Experts in advance.
Avatar of arnold
arnold
Flag of United States of America image

You would have to look through the message trace to find do you know who it is from; the issue is whether your configuration is such that you can go this far back?


What you can find depends on what the organization had configured.
ASKER CERTIFIED SOLUTION
Avatar of Vasil Michev (MVP)
Vasil Michev (MVP)
Flag of Bulgaria image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of exclaimer
exclaimer

ASKER

Even though ultimately the issue became less critical, good information to know for future investigation. thanks.