Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Avaya IP Office 500 License Unavailable Error on Digital Phone Set

Posted on 2015-02-13
5
Medium Priority
?
537 Views
Last Modified: 2015-02-23
Avaya IP Office System
Manager Software 9.0.1.0 build 845
Same version is on my system when I connect to KSU
able to configure add essential license all seems to working fine, plug a Avaya 5410 digital phone it flashes extension number, date and time then gives license unavailable on display and nothing works
when I contacted sales rep and he said the license key given me should not be the problem
IPO R9 ESNTL ED TRIAL ADI LIC - on system it says it expires on 4/15/2015
I have hit reset and cleaned out the configuration and setup the system again from scratch and still getting same error on phone
in manager all looks good; it had the error about license when I was first configuring, but when I cut and paste the key code given it worked and error went away in the manager window, able to save configuration and reconnect to KSU without problems
All help is greatly appreciated
d.elebute
0
Comment
Question by:David Elebute
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40609709
Look on page 29 of this for instructions on resetting the phone: http://www.nev-comm.com/documents/IP-Office-Standard-Version-Installation.pdf
0
 

Author Comment

by:David Elebute
ID: 40609715
thank you DavisMcarn
page 29 shows expansion modules and nothing about setting phones
d.elebute
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40609856
0
 

Accepted Solution

by:
David Elebute earned 0 total points
ID: 40611036
Thanks again, but this procedure called up resetting IP phones
I have digital handsets (5410 and 1416)
I am going to try to upgrade to the latest version 9.0.5 build 972
d.elebute
0
 

Author Closing Comment

by:David Elebute
ID: 40625340
upon further research and trial and error
was finally able to get the phones working properly
upgrade to latest version 9.0.5 on system and manager
re-installed previous license keys
after reboot all working
d.elebute
0

Featured Post

Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Let’s list some of the technologies that enable smooth teleworking. 
Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Suggested Courses

661 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question