Solved

Sony Handycam DCR-HC21 bad display

Posted on 2015-02-14
10
171 Views
Last Modified: 2015-04-04
My Sony Handycam DCR-HC21 displays video on the screen. But there are lines in between on the video. Does it mean that the head of my handycam is bad? If yes then what else can I use to read my tapes? I have many tapes. Thanks
0
Comment
Question by:leblanc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 11

Expert Comment

by:speed_54
ID: 40610286
Are you talking about the screen on the handycam? Have you tried to output via the av lead to a normal tv set, as it could be a faulty connector within the camera.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40610545
you could try resetting the camera?

any way -here the sony troubleshooting:  http://esupport.sony.com/perl/support-info.pl?info_id=80&mdl=DCRHC21

and here a youtube : https://www.youtube.com/watch?v=XHe9rCBWdhY
0
 
LVL 1

Author Comment

by:leblanc
ID: 40611171
I plugged the camera to my TV and I am seing the same error. On the screen, the video is cut off with grey lines. Let me try to describe it. If you divide the screen with 8 large horizontal line, the first large line is the video, the second is grey line, then the video, then another grey line. Does it mean that the camera has problem in reading the tape?

I used several different tapes and I have the same issue. Also, sometimes I got error c:31-23. So I have to reinsert the tape.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 92

Expert Comment

by:nobus
ID: 40611745
yes,  it has problems reading the tape
best turn it in for repair
0
 
LVL 11

Expert Comment

by:speed_54
ID: 40611776
Agreed. I think it's the record head. It may be a cheaper option to try to source a second hand camera on ebay.
0
 
LVL 1

Author Comment

by:leblanc
ID: 40643202
There is a black cylinder that fell out of my camera. I think it got loose and that is why the video was not played correctly? Now I am not sure where to put it back in. Anybody have a picture of the inside of the camera. The inside meaning the place where you insert the tape. Thanks
0
 
LVL 11

Expert Comment

by:speed_54
ID: 40644005
If it's appears to be of a plastic or nylon composition, it's probably part of the tape transport mechanism, and yes it is possible that this piece being missing could cause the camera not to play back properly. If you look carefully, one of the metal posts in the camera will fit the roller. There may well be a groove at the top of the post which is where a retaining circlip has also either come off or have been broken. If that is the case, having a loose metal bit rattling around in the camera is not a good thing. As previously suggested, either get it looked at by a video camera serviceman, or get another camera.
0
 
LVL 1

Author Comment

by:leblanc
ID: 40644950
This is what I am referring to, https://www.youtube.com/watch?v=VUIN-ygjN_g&list=PLE8ECF15DF236D9E2&index=48. But my camera is a bot different from the one in youtube so I am not sure hoe to put it back.
0
 
LVL 1

Accepted Solution

by:
leblanc earned 0 total points
ID: 40697412
I found a tutorial video on youtube and I put the cylinder back and everything is working fine
0
 
LVL 1

Author Closing Comment

by:leblanc
ID: 40706177
I found the tutorial video that shows me how to put the cylinder back.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
This video teaches viewers how to process images for a time-lapse video. Programs required: Adobe Lightroom, Adobe After Effects, Video Editing Program. In Adobe Lightroom: Import sequence image files into Adobe Lightroom: Develop settings of an I…
I designed this idea while studying technology in the classroom.  This is a semester long project.  Students are asked to take photographs on a specific topic which they find meaningful, it can be a place or situation such as travel or homelessness.…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question