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Email setup in Outlook 2013 with Exchange and Gmail Combined Inbox?

Posted on 2015-02-14
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Last Modified: 2015-02-19
I have a question that's driving me crazy (on Valentines' day no less...)

I have a client who wants this set up and I've done it before, but now can't figure out how.

Client has Outlook 2013, connected to an Exchange server 2007 (on sbs2008)
Client also has a gmail account.
Client wants both Exchange and Gmail together in one inbox. (Combined inbox)

I've read a few links and tried changing the data file, etc. to which incoming mail is delivered. No joy. If I try to change a POP3 account to deliver to an OST file, is says "this is not a valid outlook data file."  

If I set up Gmail as imap it won't let me change the data file target.

Experts, I have the EXACT same thing set up on the clients OLD laptop under Outlook 2010. Tell me this is no longer possible? I just can't figure out how I did it. All errors any way I go!

So, maybe the data file is not the right thing to be looking at... How do I do this?
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Question by:Elixir2
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Expert Comment

by:akb
ID: 40610371
I've got Outlook 2010 but I'm pretty sure 2013 works the same. You need to go into Account Settings and add a new email account. Configure this one for gmail. You don't need to change data files.
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by:Elixir2
ID: 40610379
I've got both accounts set up separately OK. How do I get Gmail and Exchange email to show up in the same inbox?
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Expert Comment

by:akb
ID: 40610385
In Account settings there is an option at the bottom of the email tab "Selected account delivers new messages to the following location:". You can change the folder there.
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Author Comment

by:Elixir2
ID: 40610395
Been there already. The solution you describe (File, Account Settings, select Account, Change folder button) only applies to POP email accounts (which use a .PST store file).

I'm talking about Exchange and IMAP (which use an .OST store file), neither of which offers the Change button.

A hack like this doesn't even run in real-time, so it's not a good substitute, and we're WAY, WAY of course from where I was when I somehow magically got this to work in 2010. I even looked at clients old laptop side by side with new and could not duplicate the Outlook settings. It's driving me crazy!

It's evident that even the newer 2013 version of Outlook desperately needs the Unified Inbox we see on mobile devices from Widows, Android and iOS.
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Elixir2 earned 0 total points
ID: 40610399
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Expert Comment

by:akb
ID: 40610443
Would you mind posting what you actually did to fix the problem please.
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Author Comment

by:Elixir2
ID: 40618140
Yes, my closing was comment was, "Jeez. Should not have been so tough." Which meant that I clicked on the link in the above post, read it, followed the instructions in the post, and then it worked out just fine. The key was that you do indeed need to complete the setup as normal. Then after that, you can go back into the settings and change the deliver folder in such way that was not possible if you tried to do it mid-setup.

Read the link. Give it a try. If you still have problem, you know I'm here ALL THE TIME... lol...
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Author Closing Comment

by:Elixir2
ID: 40618482
Jeez. Should not have been so tough.
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