Solved

Email setup in Outlook 2013 with Exchange and Gmail Combined Inbox?

Posted on 2015-02-14
9
329 Views
Last Modified: 2015-02-19
I have a question that's driving me crazy (on Valentines' day no less...)

I have a client who wants this set up and I've done it before, but now can't figure out how.

Client has Outlook 2013, connected to an Exchange server 2007 (on sbs2008)
Client also has a gmail account.
Client wants both Exchange and Gmail together in one inbox. (Combined inbox)

I've read a few links and tried changing the data file, etc. to which incoming mail is delivered. No joy. If I try to change a POP3 account to deliver to an OST file, is says "this is not a valid outlook data file."  

If I set up Gmail as imap it won't let me change the data file target.

Experts, I have the EXACT same thing set up on the clients OLD laptop under Outlook 2010. Tell me this is no longer possible? I just can't figure out how I did it. All errors any way I go!

So, maybe the data file is not the right thing to be looking at... How do I do this?
0
Comment
Question by:Elixir2
  • 5
  • 3
9 Comments
 
LVL 13

Expert Comment

by:akb
ID: 40610371
I've got Outlook 2010 but I'm pretty sure 2013 works the same. You need to go into Account Settings and add a new email account. Configure this one for gmail. You don't need to change data files.
0
 
LVL 1

Author Comment

by:Elixir2
ID: 40610379
I've got both accounts set up separately OK. How do I get Gmail and Exchange email to show up in the same inbox?
0
 
LVL 13

Expert Comment

by:akb
ID: 40610385
In Account settings there is an option at the bottom of the email tab "Selected account delivers new messages to the following location:". You can change the folder there.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 1

Author Comment

by:Elixir2
ID: 40610395
Been there already. The solution you describe (File, Account Settings, select Account, Change folder button) only applies to POP email accounts (which use a .PST store file).

I'm talking about Exchange and IMAP (which use an .OST store file), neither of which offers the Change button.

A hack like this doesn't even run in real-time, so it's not a good substitute, and we're WAY, WAY of course from where I was when I somehow magically got this to work in 2010. I even looked at clients old laptop side by side with new and could not duplicate the Outlook settings. It's driving me crazy!

It's evident that even the newer 2013 version of Outlook desperately needs the Unified Inbox we see on mobile devices from Widows, Android and iOS.
0
 
LVL 1

Accepted Solution

by:
Elixir2 earned 0 total points
ID: 40610399
0
 
LVL 13

Expert Comment

by:akb
ID: 40610443
Would you mind posting what you actually did to fix the problem please.
0
 
LVL 1

Author Comment

by:Elixir2
ID: 40618140
Yes, my closing was comment was, "Jeez. Should not have been so tough." Which meant that I clicked on the link in the above post, read it, followed the instructions in the post, and then it worked out just fine. The key was that you do indeed need to complete the setup as normal. Then after that, you can go back into the settings and change the deliver folder in such way that was not possible if you tried to do it mid-setup.

Read the link. Give it a try. If you still have problem, you know I'm here ALL THE TIME... lol...
0
 
LVL 1

Author Closing Comment

by:Elixir2
ID: 40618482
Jeez. Should not have been so tough.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
how to add IIS SMTP to handle application/Scanner relays into office 365.

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question