• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 75
  • Last Modified:

MacBook Air refusing to turn on, and/or not remaining on

Good morning,

We have a macbook air, and it refuses to boot properly.

When I manage to boot using the recovery console, and restart it after some disk check up or anything that the utility offers (that is not related to reformat it or reinstall the os), I can log on it for a max of 10 minutes.

There after it turns off by itself.

In such instance how can I organize for a backup?

Can someone help me sorting this out?

Thanks a lot.

Kind Regards,
0
jrsylvain
Asked:
jrsylvain
  • 5
  • 2
  • 2
  • +1
2 Solutions
 
speed_54Commented:
Does it feel hot? Could be the cup doing a thermal shutdown
0
 
jrsylvainAuthor Commented:
It does not feel hot at all.

At first, I thought there was a possible power fluctuation cause for that. Actually, this is not the problem.

I managed to reset the NVRAM, restarted it and left it home running. Will check on it once I am back this afternoon.

I will run some further diagnosis, and repair jobs. On it. If you guys have some ideas about restoring the OS without losing the data that would be nice. Otherwise, my plan is to back it up, and restore the OS (I do hope that I won't have to do that).

If you guys have ideas how to restore without the CD/DVD that would great.

Thanks and Kind Regards,

Richard.
0
 
strungCommented:
Try resetting the SMC:  http://support.apple.com/en-ca/HT201295

Also, try running the hardware test: http://support.apple.com/en-ca/HT201257
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

 
jrsylvainAuthor Commented:
Good morning Strung,

I will try your options once I managed to get it back on.

So far it has been almost impossible to make it start again.

Will revert back as soon as I have new information.

Thanks,

Richard.
0
 
strungCommented:
Have you tried resetting the SMC? Do that first.

Exactly what happens when you try to boot? Black screen? White screen? Blue screen? Any error messages?
0
 
jrsylvainAuthor Commented:
I did not manage to reset the SMC.

When I got back home it was already turned off.

I tried to restart it but nothing happened. At one point I could here the starting chimes but it went off again.

As a matter of fact the symptoms mentioned above are the reasons why I made this post, because I did not quite understand why the computer would do that all of a sudden.

I am in the office now, in less than an hour I will be home and I will try to restart it.

I will keep you posted.

I will try resetting the SMC first as you proposed.
0
 
serialbandCommented:
The SMC is reset with the power off.

Is this an older MacBook Air?.  Was this used in a dusty environment?  I usually open up my laptops about once a year to clean out all the dust bunnies stuck inside.  Even if the laptop doesn't feel hot, the chips may be overheating from lack of air flow.
0
 
jrsylvainAuthor Commented:
Good morning serial band,

Indeed it is a MacBook Air, Model: A1466, 2013.

Presently, regarding our environment you are correct, it is very dusty and sandy.

There is one little problem, I have been having issues finding the right screwdrivers to open the mac.

Having said that I would be more than delighted if some of you could provide me with a link where I can purchase both the screwdrivers and the screws for these computers. Some of the screws are removed may not be of great use after.

Thanks and Kind Regards,

Richard.
0
 
serialbandCommented:
Macs use a pentalobe screwdriver.  If you can't get your hands on one, you can still blow the dust out of the back of the system.  There are grills between the hinge.
0
 
speed_54Commented:
As intimated by my first post, I think it's the CPU going into thermal shutdown. This is normally caused by a malfunction in the fan.

Disassembly: https://www.ifixit.com/Device/MacBook_Air_13%22_Mid_2013
tool: https://www.ifixit.com/Store/Tools/P5-Pentalobe-Screwdriver-Retina-MacBook-Pro-and-Air/IF145-090
screws: http://www.amazon.com/Bluecell-Replacement-Unibody-Macbook-13-Inch/dp/B00870WQM0
0
 
jrsylvainAuthor Commented:
Thanks serial band.

After asking I found them on Amazon, already ordered both items (screws, and screwdrivers).

Kind Regards,

Richard.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 5
  • 2
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now