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Outlook 2007 - Reply via Same Account Sent To

Posted on 2015-02-14
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Last Modified: 2015-02-25
In my Outlook 2007 there are email accounts for three different domains.  For example:

oaktrees@myjob.com
oaktrees@mysocial_life.com
oaktrees@my_fantasy_football_league.com

My default account in Outlook is the  @myjob.com  account.

Sometimes, a message arrives that was sent to oaktrees@my_fantasy_football_league.com.  Unless I chose which account to send the reply before hitting send the reply will be, as you'd expect, sent via the Default Account, @myjob.

On more than one occasion I've forgotten to make that pre-selection, and the reply has gone out via the @myjob account, when I'd really wanted it sent only with the @my_fantasy_football.com account.  

I'd like that not to happen.  What I'd like to have happen is that, whatever messages that the mails come in to, that is the same account that replies are sent out by.

So that, if a message arrives via the @my_fantasy_football_league.com account, when click to reply to the message, the reply will always be sent through that same account.

Years ago, Outlook 2003, I know there was a way to create this rule.  Please can you help me to discover that setting again in Outlook 2007?

Sincerely,

OT
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Question by:oaktrees
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Expert Comment

by:Qlemo
ID: 40610753
My Outlook 2010 does exactly that: reply with the account an email is received with. And I cannot remember having issues with 2007 either.
Are your mails redirected to a single account for receiving them, maybe?
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Author Comment

by:oaktrees
ID: 40610765
Hi!

When you write "Are your mails redirected to a single account for receiving them, maybe? "  do you mean that the mails themselves are being downloaded via / through the default account, so that Outlook thinks the default account is the originator?

Thank you!
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Accepted Solution

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Qlemo earned 500 total points
ID: 40610783
Exactly, that was my thought. Some ISPs offer to act as an email collector for different accounts. SInce Outlook uses only one account for receiving those, it will fall back to that account on reply.
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Author Comment

by:oaktrees
ID: 40611082
Seems like that's not it.  This account has always had one oddity - it sends duplicate message.

So, I just sent a test message.  Replying to one of the two, it acted correctly!  Selected the @my_fantasy_football account to reply with.

Selecting the other...it used the default account, @myjob to reply!

I know I asked our engineer to set up the account to forward, and...seems like there's some kind of loop forwarding?  Or, the message is going to two, or even three places?  I'm guessing the native message - the first reply through the domain itself - triggers the correct behavior, and the second (even third?!) "forwards" are somehow losing the credential of the originating domain.

I'll ask the folks in our office to check.  At this point...I'm ready just to sack that account and recreate it with NO forwarding!  (It caused me a BIG problem this week!!)  But, I know I need to see what settings were thrown there to create this situ.  I'll update you once I'm sure.

Wish me luck!  I feel really grateful for your replies.

I have an idea.  Tell me what you think: I'll try my plan.  If that's a fix I'll give you the points and end the question.  Otherwise, I'll post my results and we'll keep going.  How does that sound?

Sincerely,

OT
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Author Comment

by:oaktrees
ID: 40630241
Was a hidden forwarding address.. :P :)

I feel glad you took the time to help me and so quickly after I posted the question.  Sometimes just having a sounding board who is an expert makes the answer come into relief.  The essence of coaching.
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Expert Comment

by:Qlemo
ID: 40630249
Who would have imagined that? Glad you found the culprit.
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