Solved

Gmail pasword works with IE but not  with any email  client

Posted on 2015-02-16
4
98 Views
Last Modified: 2015-02-20
A customer is setting up a new computer.  She has 2 Gmail accounts and a Verizon email account.  She wants to collect email from all of the accounts with Outlook.  The OS is Windows 8.1

The problem is with the Gmail accounts.  I can log into either account with IE11, but when I try to use Outlook, the password is rejected.  The same thing happens if I try to use Windows Live Mail, or Thunderbird.

I have tried with both POP and IMAP, both of which are enabled in her Gmail accounts.  I am using SSL Ports 995, 993, and 465 for POP, IMAP, and SMTP respectively.  All appropriate boxes have been checked.  2 step verification is turned OFF.

I have tried with and without “@gmail.com”, which should be there for Gmail accounts.

I tried disabling her McAfee firewall.

I logged in t my own office computer and attempted to establish an Outlook profile with the same result.  An attempt using a Gmail account that I keep for this kind of testing was equally unsuccessful.

Attempting the same feat on her husband’s Mac did not produce a better result.

I know that I have set up Gmail to work with Outlook and Windows Live Mail as a POP client and as an IMAP client in the past.

What have I missed?  What do I have t do to get Gmail to allow me to use an email client?
0
Comment
Question by:rhavey
4 Comments
 
LVL 25

Expert Comment

by:Zephyr ICT
ID: 40612797
Hi, check this, you'll need an app specific password for the mail clients.
0
 
LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 40612952
I had to use an app specific password for outlook and other clients that could not pass the two factor authentication.
0
 
LVL 9

Accepted Solution

by:
davidanders earned 500 total points
ID: 40615350
There is a security setting on the Google Accounts site that will prevent less secure apps from accessing Gmail. The solution is to check Allow Less Secure Apps
https://support.google.com/accounts/answer/6010255?hl=en
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 40622462
Changing the security setting allowed Outlook to access the account.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Strategy for backup of Outlook pst file 21 136
Outlook 2016 Question 2 47
Can't Change Password in my Gmail 4 36
Importing into Yahoo mail 3 23
This story has been written with permission from the scammed victim, a valued client of mine – identity protected by request.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question