Gmail pasword works with IE but not with any email client
A customer is setting up a new computer. She has 2 Gmail accounts and a Verizon email account. She wants to collect email from all of the accounts with Outlook. The OS is Windows 8.1
The problem is with the Gmail accounts. I can log into either account with IE11, but when I try to use Outlook, the password is rejected. The same thing happens if I try to use Windows Live Mail, or Thunderbird.
I have tried with both POP and IMAP, both of which are enabled in her Gmail accounts. I am using SSL Ports 995, 993, and 465 for POP, IMAP, and SMTP respectively. All appropriate boxes have been checked. 2 step verification is turned OFF.
I have tried with and without “@gmail.com”, which should be there for Gmail accounts.
I tried disabling her McAfee firewall.
I logged in t my own office computer and attempted to establish an Outlook profile with the same result. An attempt using a Gmail account that I keep for this kind of testing was equally unsuccessful.
Attempting the same feat on her husband’s Mac did not produce a better result.
I know that I have set up Gmail to work with Outlook and Windows Live Mail as a POP client and as an IMAP client in the past.
What have I missed? What do I have t do to get Gmail to allow me to use an email client?
The problem is with the Gmail accounts. I can log into either account with IE11, but when I try to use Outlook, the password is rejected. The same thing happens if I try to use Windows Live Mail, or Thunderbird.
I have tried with both POP and IMAP, both of which are enabled in her Gmail accounts. I am using SSL Ports 995, 993, and 465 for POP, IMAP, and SMTP respectively. All appropriate boxes have been checked. 2 step verification is turned OFF.
I have tried with and without “@gmail.com”, which should be there for Gmail accounts.
I tried disabling her McAfee firewall.
I logged in t my own office computer and attempted to establish an Outlook profile with the same result. An attempt using a Gmail account that I keep for this kind of testing was equally unsuccessful.
Attempting the same feat on her husband’s Mac did not produce a better result.
I know that I have set up Gmail to work with Outlook and Windows Live Mail as a POP client and as an IMAP client in the past.
What have I missed? What do I have t do to get Gmail to allow me to use an email client?
Zephyr ICT
Hi, check this, you'll need an app specific password for the mail clients.
I had to use an app specific password for outlook and other clients that could not pass the two factor authentication.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Changing the security setting allowed Outlook to access the account.