A customer is setting up a new computer. She has 2 Gmail accounts and a Verizon email account. She wants to collect email from all of the accounts with Outlook. The OS is Windows 8.1
The problem is with the Gmail accounts. I can log into either account with IE11, but when I try to use Outlook, the password is rejected. The same thing happens if I try to use Windows Live Mail, or Thunderbird.
I have tried with both POP and IMAP, both of which are enabled in her Gmail accounts. I am using SSL Ports 995, 993, and 465 for POP, IMAP, and SMTP respectively. All appropriate boxes have been checked. 2 step verification is turned OFF.
I have tried with and without “@gmail.com”, which should be there for Gmail accounts.
I tried disabling her McAfee firewall.
I logged in t my own office computer and attempted to establish an Outlook profile with the same result. An attempt using a Gmail account that I keep for this kind of testing was equally unsuccessful.
Attempting the same feat on her husband’s Mac did not produce a better result.
I know that I have set up Gmail to work with Outlook and Windows Live Mail as a POP client and as an IMAP client in the past.
What have I missed? What do I have t do to get Gmail to allow me to use an email client?