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Exchange 2010 Retire Account

Posted on 2015-02-16
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I have a user who is no longer with the company and we need to keep her email address alive but I want to delete her exchange account.   I thought I could remove her account and then add her email address to the new persons account but this didn't work.

What's the best way to do this ?  

Thanks ....

Joel
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Question by:jtbrown1111
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Will Szymkowski earned 2000 total points
ID: 40613261
So a couple things to consider...
- When you remove a mailbox from your system you can use the smtp address of another account on a mailbox. You need to ensure that this mailbox is in fact no longer present in your environment. At a minimum it needs to be in the Disconnected State.

- If the above is true my first question would be are you trying to setup another account with the same smtp address making it primary on the new users mailbox? If this is the case you might run into issues because of EAP (email address policies).

If this is what you are trying to do it will fail because it does not follow the email address policy scheme. On the email address tab for that user you will set the new address to you need to remove the checkbox for "automatically update email address based on the email address policy" You can then change the primary smtp address for this account.

- If you are trying to add this smtp address as a secondary email (Alias) you should be able to do this as well granted the mailbox of the original user is no longer in the Exchange environment.

If all of the above are correct I would then start checking your AD replication to ensure that is healthy.

Will.
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Author Closing Comment

by:jtbrown1111
ID: 40614595
@ Will,

My intent was to delet ethe old mailbox and add the email address as a secondary smtp to another existing user.   The problem I was having was the AD replication.  Once I fixed that all is good ...

Thank you Sir !!

Joel
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