Solved

Where to find driver for touch screen

Posted on 2015-02-17
7
1,344 Views
Last Modified: 2015-02-19
I have  an all-in-one touch screen driver that, after installing windows 8 I cannot find the driver/software for the touch screen.  I went on the acer website and downloaded and installed all the other drivers and everything else works fine except the touch screen
This is an acer Aspire ZS600G All-in-one Desktop - SNID# is 30200140063
any help would be greatly appreciated
0
Comment
Question by:beemmer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 47

Assisted Solution

by:noxcho
noxcho earned 250 total points
ID: 40614207
Have you installed Chipset driver? The touchscreen driver must be included there.
0
 
LVL 47

Expert Comment

by:noxcho
ID: 40614214
Or use this HWdetector: http://global-download.acer.com/SupportFiles/Files/HWID/APP/HWVendorDetection.exe#_ga=1.218048976.718653266.1424181122
It is from Acer. It will show you which vendor made the touchscreen.
0
 

Author Comment

by:beemmer
ID: 40614374
I uploaded a snapshot of the result of the program that you suggested.  I also uploaded a snapshot of the touch screen settings.  As you will notice, the settings, calibrate, and reset buttons are grayed out so they do not function.  
I also downloaded and installed the chipset driver but this did not help.
hardware.PNG
settings.PNG
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 47

Assisted Solution

by:noxcho
noxcho earned 250 total points
ID: 40614435
If you press on AIO Lcd - do you get there any other displays?
Did this PC come with Windows 8 preinstalled?
0
 

Author Comment

by:beemmer
ID: 40614601
AIO Lcd is the only thing it shows.
As far as I know this computer did come with windows 8.0.  The customer brought this computer in because, during the process of upgrading from windows 8 to windows 8.1 it would not boot to the hard drive because the drive became locked and refreshing windows would not work, so I just popped in a windows 8 disk and re-installed the os.  Then I did the upgrade to windows 8.1.  Everything went fine, except for the touch screen.
0
 
LVL 49

Accepted Solution

by:
dbrunton earned 250 total points
ID: 40614888
Have a look at the following two Acer threads

http://community.acer.com/t5/Desktops-All-In-Ones/TouchScreen-Not-Working-Windows-8-Acer-Aspire-z5610/td-p/23219

http://community.acer.com/t5/Desktops-All-In-Ones/HELP-Acer-Aspire-All-In-One-Touch-Screen-after-Windows-8-Pro/td-p/5179

It appears that Acer only supported touch for Windows 7 and NOT Windows 8.  See the first link, second comment posted by freeza.

The second link has various solutions that worked for some people and not for others.  There are 11 pages of comments and solutions and attempts.  You can try working through those solutions but there's no guarantee that any of those will work.
0
 

Author Closing Comment

by:beemmer
ID: 40619692
I want to make a sincere apology because I found out that this is not a touch screen as I thought.  It did look just like a touch screen though.  I am sorry for making you go through all that trouble for nothing.  However, I did learn something through all of this.  Thanks for trying to help me with this.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are more than twenty applications to turn Webcam into home and  small business security. Let's discuss one of the most easy ones to install. If you do not have already installed the drivers to the pc for your webcam, you'll need to do that …
No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question