Solved

Where to find driver for touch screen

Posted on 2015-02-17
7
1,227 Views
Last Modified: 2015-02-19
I have  an all-in-one touch screen driver that, after installing windows 8 I cannot find the driver/software for the touch screen.  I went on the acer website and downloaded and installed all the other drivers and everything else works fine except the touch screen
This is an acer Aspire ZS600G All-in-one Desktop - SNID# is 30200140063
any help would be greatly appreciated
0
Comment
Question by:beemmer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 47

Assisted Solution

by:noxcho
noxcho earned 250 total points
ID: 40614207
Have you installed Chipset driver? The touchscreen driver must be included there.
0
 
LVL 47

Expert Comment

by:noxcho
ID: 40614214
Or use this HWdetector: http://global-download.acer.com/SupportFiles/Files/HWID/APP/HWVendorDetection.exe#_ga=1.218048976.718653266.1424181122
It is from Acer. It will show you which vendor made the touchscreen.
0
 

Author Comment

by:beemmer
ID: 40614374
I uploaded a snapshot of the result of the program that you suggested.  I also uploaded a snapshot of the touch screen settings.  As you will notice, the settings, calibrate, and reset buttons are grayed out so they do not function.  
I also downloaded and installed the chipset driver but this did not help.
hardware.PNG
settings.PNG
0
Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

 
LVL 47

Assisted Solution

by:noxcho
noxcho earned 250 total points
ID: 40614435
If you press on AIO Lcd - do you get there any other displays?
Did this PC come with Windows 8 preinstalled?
0
 

Author Comment

by:beemmer
ID: 40614601
AIO Lcd is the only thing it shows.
As far as I know this computer did come with windows 8.0.  The customer brought this computer in because, during the process of upgrading from windows 8 to windows 8.1 it would not boot to the hard drive because the drive became locked and refreshing windows would not work, so I just popped in a windows 8 disk and re-installed the os.  Then I did the upgrade to windows 8.1.  Everything went fine, except for the touch screen.
0
 
LVL 48

Accepted Solution

by:
dbrunton earned 250 total points
ID: 40614888
Have a look at the following two Acer threads

http://community.acer.com/t5/Desktops-All-In-Ones/TouchScreen-Not-Working-Windows-8-Acer-Aspire-z5610/td-p/23219

http://community.acer.com/t5/Desktops-All-In-Ones/HELP-Acer-Aspire-All-In-One-Touch-Screen-after-Windows-8-Pro/td-p/5179

It appears that Acer only supported touch for Windows 7 and NOT Windows 8.  See the first link, second comment posted by freeza.

The second link has various solutions that worked for some people and not for others.  There are 11 pages of comments and solutions and attempts.  You can try working through those solutions but there's no guarantee that any of those will work.
0
 

Author Closing Comment

by:beemmer
ID: 40619692
I want to make a sincere apology because I found out that this is not a touch screen as I thought.  It did look just like a touch screen though.  I am sorry for making you go through all that trouble for nothing.  However, I did learn something through all of this.  Thanks for trying to help me with this.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
On Beyond Tools A conversation I recently had with the DevOps manager of a major online retailer really made me think about DevOps monitoring tools (https://www.onpage.com/devops-incident-management-tool/). The manager and I discussed how sever…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question