Solved

HP Scanjet 3000 Not Working

Posted on 2015-02-17
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Last Modified: 2015-02-20
I got a Scanjet 3000 and Windows 7 computer keeps giving error : NO Driver Found ,, installed from http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5363483&swLangOid=8&swEnvOid=4062

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Software and Drivers ,
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I tried to install TWAIN Drivers and WIA Drivers ,, NO Fix.  Removed HP Scanner software , restarted computer, re installed
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Same error
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What Else Can I Try
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Comment
Question by:mvalencia2003
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16 Comments
 
LVL 11

Expert Comment

by:loftyworm
ID: 40614884
Try the HP universal driver.
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Author Comment

by:mvalencia2003
ID: 40614941
Where can this be found ,

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Accepted Solution

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Tim Edwards earned 500 total points
ID: 40615022
0
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Author Comment

by:mvalencia2003
ID: 40615068
Windows is 64 bit ,
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Author Comment

by:mvalencia2003
ID: 40615072
will "HP Universal Print Driver for Windows" work for a Scanjet 3000

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Expert Comment

by:Tim Edwards
ID: 40615085
There driver that you were trying to install was only the 32bit driver.. please download the appropriate driver with the link that I provided and try first..

the universal driver will work with the 3000 but it not give you the full features as the full driver would
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Author Comment

by:mvalencia2003
ID: 40615145
I installed http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5363483&swLangOid=8&swEnvOid=4063 ,, last week - - Friday.  (Didn't test scanner on Fri),
This morning when trying it .. didn't work.  First time I tried 32 bit version was this morning to see if any difference

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LVL 92

Expert Comment

by:nobus
ID: 40616011
ok do you have windows 7 32bit or 64 ?
post a picture of the device manager - does the scanner show as installed under imaging devices?
i would test the scanner on another PC - to be sure it's still ok
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Author Comment

by:mvalencia2003
ID: 40616276
Windows 7 is 64 bit version ,, in Devices the scanner shows under : UNSPECIFIED

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Expert Comment

by:nobus
ID: 40616781
post apicture of device manager please!
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Author Comment

by:mvalencia2003
ID: 40618926
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Author Comment

by:mvalencia2003
ID: 40619039
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LVL 92

Expert Comment

by:nobus
ID: 40619044
that's because the first one is 64 bit - the 2nd is 32 bit
this shows you have a 64 bit OS - and should use 64 bit drivers

is everything ok now?  it looks as if you still have problems - as shown in your DM
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LVL 4

Author Comment

by:mvalencia2003
ID: 40620303
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4083865&swLangOid=8&swEnvOid=4063 = HP Scanjet Professional 3000 Sheet-feed Scanner
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http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5363483&swLangOid=8&swEnvOid=4063 = HP Scanjet Pro 3000 s2 Sheet-feed Scanner
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both 64 bit ,, 1st one WORKED .. All fixed , no more issues.  Screen shot was before I installed HP Scanjet Professional 3000 Sheet-feed Scanner
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LVL 92

Expert Comment

by:nobus
ID: 40620629
if you do not have the pro s2 model, then you need the first
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LVL 92

Expert Comment

by:nobus
ID: 40621315
glad to help ..lol
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