I've got a client with a Windows 8 PC that won't boot. I am currently running a CHKDSK on it now to see what that will do but I have no idea where to go when this doesn't work.
It is a DELL XPS 8500
Automatic Repair cannot repair the machine.
Refresh cannot refresh the PC.
I cannot reset the PC.
I cannot run SFC /SCANNOW. It simply comes back and says it cannot be run at this time.
There is no system restore point for me to restore to.
I can't upgrade it to 8.1, because the ISO from Microsoft for that upgrade needs to be run from Windows, you can't boot from it.
I can't boot in any form of safe mode.
I have a DELL 8.1 recovery media CD, but when I try to run a new install it asks for a CD KEY, which as you all know doesn't come anywhere on the machine. This was not an upgraded Windows 7 PC, it came with 8.0 installed right from Dell.