Exchange 2007 SP3 + iPHONE

Posted on 2015-02-17
Medium Priority
Last Modified: 2015-03-11
I have a user who when they email from their iPhone,  they automatically get 'CC'd' each time they send an email.
This seems to only happen on the iPhone.

I am not able to recreate this.    
We tried to wipe out the iPhone, reapply the exchange account and every time he sends an email he gets a 'CC' email.

Any suggestions on why?
Question by:zero000kool
  • 2
LVL 37

Accepted Solution

bbao earned 2000 total points
ID: 40616172
the most common scenario to see this happen is: an incoming email is (automatically) forwarded from anothe email address for the same recipient, and the email is replied by REPLY ALL.

for example, say your name is Zero Kool, you got two email addresses zkool@domain1.com and zkool@domain2.com and the two mailboxes are jointed with each other, which means any email sent to domain1 box will be automatically forwarded to domain2 box, and vice versa. you, for some reasons, always use the second mailbox on your iPhone.

say the following email has been sent to you and you received the forwarded copy on your iPhone. if you are going to reply it using the iPhone, the story will start.

From: Bill Gates <billg@microsoft.com>
To: Zero Kool <zkool@domain1.com>
Subject: Exchange 2007 SP3 + iPHONE

once you click REPLY ALL, the email would look this:

From: Zero Kool <zkool@domain2.com>
To: Bill Gates <billg@microsoft.com>, Zero Kool <zkool@domain1.com>
Subject: RE: Exchange 2007 SP3 + iPHONE

does it make sense?

Author Comment

ID: 40616867
There are two problems happening here, 2 accounts are configured on his iPhone, when he goes to the 'FROM' field, it does not default to the exchange SMTP email address, another proxy address pops up, NOT his primary SMTP email address.
When he picks that, and then sends the email, it  'cc's' a copy to the primary SMTP email address.

He does not 'reply all'.
LVL 37

Expert Comment

ID: 40659753
> another proxy address pops up

what do you mean by "proxy address"? do you mean an alias of the primary email address?

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