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Xenapp 6.5 Server with published desktop not able to log in?

Posted on 2015-02-18
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Last Modified: 2015-02-23
I have a small Citrix farm with 4 servers.  

Xenapp 6.5 Windows 2008 R2.

4 app servers.

Server 1,2,3 are working perfectly.  I published the server desktop and all is well.

The #4 app server I have setup the same way.  When a use clicks on the desktop icon within the web interface they get promoted to log in again:

When I do put in my credentials I get the error:

"You have not been granted access to this published application"

1: I made sure the user/users have been granted access within APPCenter.  The users are party of the remote desktop user group.
2: I even tested this with a domain admin account and I am still having the same issue.

Any help would be appreciated.
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Question by:Chad Franks
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Expert Comment

by:Dirk Kotte
ID: 40616958
possible a licensing problem.
please check the eventlog.
shut down the IMA-service and rebuild the local host cache:  "dsmaint recreatelhc"
are the current patches / HotFix packs installed?
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Author Comment

by:Chad Franks
ID: 40617000
I have all the patches and rollup hotfixes.

I re-created the local host cache and I am still having the same issue..
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Expert Comment

by:Dirk Kotte
ID: 40617253
do i understand correct?
you are able to rdp into this server but not with citrix?
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Author Comment

by:Chad Franks
ID: 40617352
you are correct.
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Author Comment

by:Chad Franks
ID: 40617361
update:

If I go to the web interface page internally, everything works.  Its when I try to launch the applications externally is when I get the logon prompt and "you have not been assigned permission to this published application" errror
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Accepted Solution

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Chad Franks earned 0 total points
ID: 40617585
I resolved it myself.  The server was using an altaddr and it was wrong, it matched a altaddr of another app server.
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Author Closing Comment

by:Chad Franks
ID: 40625316
I noticed the altaddr was incorrect
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