Solved

Xenapp 6.5 Server with published desktop not able to log in?

Posted on 2015-02-18
7
226 Views
Last Modified: 2015-02-23
I have a small Citrix farm with 4 servers.  

Xenapp 6.5 Windows 2008 R2.

4 app servers.

Server 1,2,3 are working perfectly.  I published the server desktop and all is well.

The #4 app server I have setup the same way.  When a use clicks on the desktop icon within the web interface they get promoted to log in again:

When I do put in my credentials I get the error:

"You have not been granted access to this published application"

1: I made sure the user/users have been granted access within APPCenter.  The users are party of the remote desktop user group.
2: I even tested this with a domain admin account and I am still having the same issue.

Any help would be appreciated.
Capture.PNG
0
Comment
Question by:Chad Franks
  • 5
  • 2
7 Comments
 
LVL 23

Expert Comment

by:Dirk Kotte
ID: 40616958
possible a licensing problem.
please check the eventlog.
shut down the IMA-service and rebuild the local host cache:  "dsmaint recreatelhc"
are the current patches / HotFix packs installed?
0
 
LVL 6

Author Comment

by:Chad Franks
ID: 40617000
I have all the patches and rollup hotfixes.

I re-created the local host cache and I am still having the same issue..
0
 
LVL 23

Expert Comment

by:Dirk Kotte
ID: 40617253
do i understand correct?
you are able to rdp into this server but not with citrix?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 6

Author Comment

by:Chad Franks
ID: 40617352
you are correct.
0
 
LVL 6

Author Comment

by:Chad Franks
ID: 40617361
update:

If I go to the web interface page internally, everything works.  Its when I try to launch the applications externally is when I get the logon prompt and "you have not been assigned permission to this published application" errror
0
 
LVL 6

Accepted Solution

by:
Chad Franks earned 0 total points
ID: 40617585
I resolved it myself.  The server was using an altaddr and it was wrong, it matched a altaddr of another app server.
0
 
LVL 6

Author Closing Comment

by:Chad Franks
ID: 40625316
I noticed the altaddr was incorrect
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix policies are the most efficient method to configure and tune XenDesktop environments, allowing organizations to control connection, security and bandwidth settings based on various combinations of users, devices or connection types.  Citrix …
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question