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Folder Redirection on XenApp 6.5 on Server 2008 R2

Posted on 2015-02-18
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Last Modified: 2015-04-12
I have a client that has a XenApp 6.5 system.

Citrix Access Gateway (physical) which leads to three XenApp 6.5 servers (two physical and one VM):
CAX01
CXA02
CXA03
WI site sits on a Domain Controller
Access is given by adding users into the AD group DOMAIN\Citrix Users
Desktop and Start Menu is redirected to the same folder K:\Custom\XXXXXX

Has been in place for a while and existing users all working fine.

Any user that is now given access to the Citrix system (either existing AD user or new user), the Folder Redirection for the Start Menu or Desktop  doesn't work.

When we run the GPResults test for a new user on CXA03 (we have taken CXA03 out of the Desktop Worker Group so no other user is connecting to it, we see this:
GPResultsIf we then check the Event Logs on the CXA03 server we see:
SystemLogEntryCheck the Folder Redirection Log:
FRLog1 and
FRLog2
I have run through the two GPOs that apply to the three XenApp servers as per http://www.virtualizationadmin.com/articles-tutorials/terminal-services/performance/configure-folder-redirection.html and its all in place the way it should be.

When this user logs into the CXA03 Desktop, the polices apply but error as per the first screen shot above. The user can browse the K:\Custom folders and has the Read access that is set as per the configdoc above.

Anyone got any idea please?

Thanks
Mark/
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Question by:Mark Galvin
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LVL 36

Expert Comment

by:Carl Webster
ID: 40616885
If you do not have "wait for network" policy setting enabled, it can take up to 3 logins/reboots before Folder Redirection and Mapped Drives actually "take".

http://support.microsoft.com/kb/305293
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Author Comment

by:Mark Galvin
ID: 40616899
OK. Whats the best practice to enable that - under the Machine GPO (which has User settings disabled) or the User GPO (which has Computer settings disabled - and would need them turned on)?
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LVL 36

Expert Comment

by:Carl Webster
ID: 40616908
It is a Computer side setting so I would do it on the Machine GPO.  Will require a restart.  Just to be safe, I would restart the server 2 or 3 times.  That way you know any settings should be applied.  Obviously this will require a maintenance window.
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Author Comment

by:Mark Galvin
ID: 40616917
Thanks. Its ok, no user is connecting to CXA03 right now so I can enable the setting and reboot as many times as I need to.

Will let you know.

thanks
Mark
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Author Comment

by:Mark Galvin
ID: 40617328
CArl

Tried the settings. Its on and being applied. Rebooted server three times but still seeing:
Folder Redirection Failed 18/02/2015 15:41:32
Folder Redirection failed due to the error listed below.
Cannot complete this function.
Additional information may have been logged. Review the Policy Events tab in the console or the application event log for events between 18/02/2015 15:41:31 and 18/02/2015 15:41:32.
Group Policy Drive Maps Pending 18/02/2015 15:41:47
Group Policy Drive Maps did not complete policy processing because the user needs to log on again for the settings to be applied. Group Policy will attempt to apply the settings at the user's next logon.
Additional information may have been logged. Review the Policy Events tab in the console or the application event log for events between 18/02/2015 15:41:32 and 18/02/2015 15:41:47.
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Expert Comment

by:Carl Webster
ID: 40617377
And the user has rights to the mapped drive and folder redirection share?
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Author Comment

by:Mark Galvin
ID: 40617519
Yes. Once Im logged on as that user I can open both folders and see the icons present.
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LVL 36

Expert Comment

by:Carl Webster
ID: 40617820
Long post but check http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_27191886.html

Bottom line, check the host file on the server.
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Author Comment

by:Mark Galvin
ID: 40618416
Damn! Checked and the only entry in the host file on the CXA03 server is the internal IP of the CAG. Thats it!
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Author Comment

by:Mark Galvin
ID: 40621145
Any more ideas with this. The client needs to add a number of users to the Citrix system and IT are not happy until they are setup using the shared Desktop and Central Start menu.

Thanks
Mark
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LVL 36

Expert Comment

by:Carl Webster
ID: 40621162
Sorry man, I am stumped.
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Author Comment

by:Mark Galvin
ID: 40646595
Any other experts out there have any clue? We have a work around which is to copy the apps a new user might need to their individual Desktop but that defeats the purpose of Citrix. Not to mention that the Start Menu is pretty much empty!

Thanks
Mark
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Accepted Solution

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Mark Galvin earned 0 total points
ID: 40710510
Solved. Finally!!

Looking through the logs of the Citrix server and the errors it was showing brought me to this forum post:
http://www.edugeek.net/forums/windows-7/111616-folder-redirection-has-stopped-working.html

These suggest fixes. These running a reg removal:
Windows Registry Editor Version 5.00
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{2112AB0A-C86A-4ffe-A368-0DE96E47012E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{2112AB0A-C86A-4ffe-A368-0DE96E47012E}\PropertyBag]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{491E922F-5643-4af4-A7EB-4E7A138D8174}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{491E922F-5643-4af4-A7EB-4E7A138D8174}\PropertyBag]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{7b0db17d-9cd2-4a93-9733-46cc89022e7c}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{7b0db17d-9cd2-4a93-9733-46cc89022e7c}\PropertyBag]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A302545D-DEFF-464b-ABE8-61C8648D939B}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A302545D-DEFF-464b-ABE8-61C8648D939B}\PropertyBag]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A990AE9F-A03B-4e80-94BC-9912D7504104}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A990AE9F-A03B-4e80-94BC-9912D7504104}\PropertyBag]

Tried that but most of those keys were missing.

Then it talks about, good ol' windows update and in particular KB2640148. I found that update on two of the three servers. Removed it and rebooted.

All working now. All redirections now working.

Highlights the importance of update testing!!

Cheers for all suggestions.
Thanks
Mark/
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Author Closing Comment

by:Mark Galvin
ID: 40719452
Found fix by myself.
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