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Why is our Ricoh 7001 Printer printing blacked-out pages?

Posted on 2015-02-18
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Last Modified: 2015-03-21
We have several Ricoh 7001 printers in our office.  One printer has an odd issue - for about 75% of the staff, it will only print blacked-out pages.  For the rest, it prints just fine.  And by "blacked-out" pages, I mean a page that looks like it was redacted by the CIA - most of the text on the page is covered by big black boxes: Screenshot of blacked-out print job.  All computers (lenovo desktops, Win 7 x64) are imaged with the exact same print driver we get from Ricoh, which is the PCL 5e driver.  On users' computers that are printing blacked-out pages, I have changed drivers in an attempt to troubleshoot -  tried the PCL6 driver, the Universal Print Driver, etc.  What happens is the computer will print normally after I switch to a different driver - for a few hours.  Then it goes back to printing blacked-out pages.

I have placed a computer printing normally next to a computer printing blacked-out pages and compared each and every driver setting - I can find NO difference between them.  I've also compared the settings on the printer itself to the settings of our other Ricoh 7001 printers that print normally - can't find any difference there, either. And logging in as a different user on a computer that is printing blacked-out jobs doesn't change anything - no matter who is logged in, the printer prints blacked-out pages.

I'm baffled.  Any suggestions are appreciated.

Dave
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Question by:djfox1963
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6 Comments
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 40618330
Try changing the neteork speed from auto to 100mbit.
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LVL 93

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by:nobus
ID: 40618348
if you make for one of the staff another user account - does it still print the same way?
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LVL 44

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by:Davis McCarn
ID: 40618692
Several older HP laserjets would do this if there were too many layers in the print job.
What happens when you print a test page?
What happens if you print from notepad?
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Accepted Solution

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djfox1963 earned 0 total points
ID: 40622022
Update - I rec'd a driver from Ricoh to use and so far, printing has returned to normal.  I need to do some additional testing, but early results after installing the new driver are promising.  

Thanks to all who replied with suggestions.
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LVL 39

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by:hdhondt
ID: 40679741
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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