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Outlook 2010 auto-complete not working at all

Posted on 2015-02-18
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Last Modified: 2015-02-24
Environment is Exchange 2010, clients are all non-caching.

I have a single user that gets nothing when typing a name in To: or CC:, etc. I've tested the user's mailbox on a test workstation and got the same result, which makes sense since auto-complete is now part of the user's mailbox, and no longer in a local cache.

How do I go about fixing this?

Thank you.
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Question by:CUSD200
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Expert Comment

by:akb
ID: 40617436
Microsoft has a FixIt which may resolve this problem for you. see the following link:
http://support.microsoft.com/kb/2682333
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Accepted Solution

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CUSD200 earned 0 total points
ID: 40619462
Thanks for the suggestion, but that FixIt implies the cache file is stored locally, which it no longer is. See this thread:

http://community.spiceworks.com/how_to/57919-easy-way-to-re-populate-outlook-2010-autocomplete

I could not find a way to fix the cache, so I ended up clearing it, after which it worked properly. It was, of course, empty, but was working properly.
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Author Closing Comment

by:CUSD200
ID: 40627745
Clearing the cache fixed the issue. I would love to know if there is a way to actually "fix" a corrupted auto-complete cace, now that it is part of the user's mailbox.
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