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How to search shared contacts in Outlook 2010, connected to Office 365.

Posted on 2015-02-18
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Last Modified: 2015-02-23
We have a group that is using Outlook 2010, and is enrolled in the Office 365 service for their eMail. Before we went to Office 365, and used a local Exchange server, they commonly shared each others' contacts, and were able to search them from within Outlook as if they were their own. They all had, and still have, Publishing Editor rights to each others' Contacts. However, since being in Office 365, searching in a Shared Contacts has not worked. The Users get an error that states "operation failed, an object could not be found", even when the tested contact is right in front of you in Outlook.  Is it possible to search Shared Contacts in Outlook 2010 that is connected to Office 365?

Thanks in advance.
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Question by:HELFIT
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Expert Comment

by:Vasil Michev (MVP)
ID: 40617158
Have you tried reapplying the permissions? You can just switch to using a PF Contacts folder I guess: https://www.cogmotive.com/blog/office-365-tips/create-a-company-shared-contacts-folder-in-office-365
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Author Comment

by:HELFIT
ID: 40617241
Thank you, but we are hoping to let them keep their contacts as-is, but re-enable their ability to search. Bottom-line, we need to know if searching Shared Contacts is possible with Office 365/Outlook 2010, at all.
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Accepted Solution

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HELFIT earned 0 total points
ID: 40617407
I took your idea, but went a different way. On User 1's account I set the top-tier of their mailbox with Reviewer permission for User 2. I doule-checked that this did not include Inbox/Etc, but that this was only on the Mailbox level. Then I went to contacts and double-checked that User 2 did have Publishing Editor permissions for User 1's Contacts - they did. I went to User 2 and made User 1's account visible in Outlook. At this point, User 1's Contacts now showed-up in User 2's own-contacts area, rather than Shared. Since everything in a User's actual account is searchable, this re-solved the issue.
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Author Closing Comment

by:HELFIT
ID: 40625356
I kept working on it while waiting for an answer, and this re-solved the issue. Shared the solution in case it would help others.
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